CVS Fun Facts
In 1963, in Lowell, Massachusetts, this pharmacy, known by its three-letter abbreviation today, opened its doors under what original full name?
What is Consumer Value Stores?
Clinic teams review this Tableau quality dashboard to monitor performance on HEDIS measures and Medicare Star Ratings gaps.
What is Internal Stars Dashboard
Per Transitional Care Policy Management, the turnaround time to schedule high-risk patients after a hospital admission.
What is 7 days?
Which growth leader leads center-level PRMs across a market, driving community outreach, event planning, and local new-patient growth strategies?
Who is the Senior Patient Relations Manager?
Walter Wahn
This front-desk team member greets patients as they enter, manages check-ins, confirms contact information, and sets a warm tone for the clinic visit.
Who are the Welcome Coordinators?
In 2014, CVS made headlines by becoming the first national pharmacy chain to pull this category of products from all store shelves.
What are tobacco products (cigarettes, cigars).
PRMs and center teams use this report to monitor and re-connect disengaged or inactive patients to get them re-established with their primary care provider.
What is The Re-Engagement Tracker
Protecting patient PHI—whether on paper encounter notes, pharmacy labels, or computer screens—is strictly enforced under this federal health privacy law.
What is HIPAA (Health Insurance Portability and Accountability Act).
Which regional clinical leader oversees nursing staff, clinic workflows, and clinical quality compliance across multiple medical centers?
Who is the Director of Clinical Services (DCS)?
Andrea Fetterer
This hands-on clinical staff member rooms patients, checks daily vital signs, performs routine screenings, and assists providers with basic clinical tasks.
Who are Medical Assistants?
In what year did CVS Health finalize its $10.6 billion acquisition of primary care provider Oak Street Health?
What is 2023?
This report is used to monitor high-risk, high-utilization patients requiring specialized care coordination to lower medical expense trends.
What is the High Med Cost Patient Report. (Formerly MLR Report).
Per care team operational policy, all incoming patient messages, phone calls, and care requests received during normal business hours must resolved by what cutoff time?
What is End of Day (EOD)?
Which regional executive is responsible for market-wide growth strategy, building community partnerships, and expanding overall patient enrollment across an entire region?
Who is the Regional Director of Growth (RDG)?
Clayton Carter
This hands-on clinical staff member rooms patients, checks daily vital signs, performs routine screenings, and assists providers with basic clinical tasks.
Who are the Clinical Informatics Specialists (Scribes)?
In 2023, CVS Health completed an $8 billion acquisition of this technology-enabled home health services provider to bring clinicians directly into patients' homes.
What is Signify Health?
Welcome Coordinators use this actionable report to identify specific patients with outstanding preventive care gaps—such as missing lab work, screenings, or chart documentation—and "chase" them down for completion.
What is the Chase Report?
This daily clinic policy mandates that care teams gather every morning before the first appointment to review patient panels, flag care gaps, and assign daily workflow roles?
What is the Morning Huddle Policy?
Which leader partners with regional executives to drive value-based care outcomes, reduce avoidable hospitalizations, and manage quality performance metrics like HEDIS and Star Ratings?
Who is the Population Health Director (PHD)?
This clinical team member conducts chronic condition education, manages complex patient triage, coordinates refill requests, and executes clinical outreach.
Who are the Registered Nurses?
In 2018, CVS completed a landmark $69 billion mega-merger to acquire this major U.S. health insurance carrier?
What is Aetna?
Practice Managers and safety leads complete this monthly audit report to verify that clinic environment checks—such as checking eye-wash stations, inspecting fire extinguishers, testing emergency supplies, and evaluating center hazards—have been executed.
What is the Monthly Safety Walkthrough Report
To prevent lost tests, this daily lab policy requires clinical staff to cross-check every drawn blood sample against the lab manifest before courier pickup at the end of the day?
What is the Daily Specimen Log & Audit Policy?
Which top-level regional executive holds ultimate P&L accountability, leading overall market strategy, operational performance, and cross-departmental execution across all regional centers?
Who is the Regional Vice President (RVP)?
Maggie Bassil
This center leader oversees daily clinic operations, manages non-clinical staff, drives schedule utilization, and ensures center safety compliance.
Who is the Practice Manager?