Incidents
You knock on a door for noise and get no response, even after announcing yourself and knocking three times. What do you do?
Call UNHPD, knock again and tell the students you're calling PD, and wait for them to arrive! Write it up as noise, but note the student's refusal to listen to Hall Staff.
A student knocks on your door crying and begins having what looks like an anxiety attack as they try to explain to you what's wrong. What do you do?
Stay with the student and attempt to help them calm down. If they are having trouble breathing for a prolonged period of time, or they seem at risk for a health emergency, call EMS.
If they aren't, consider calling the PACS crisis line to help you address the situation and get the student connected with resources immediately.
You knock on a bathroom door during round, hear what sounds like a shower running, and don't get a response indicating that there's anyone in the bathroom. What are three possible things that could be happening?
A student left the shower on, there's some sort of leak, someone had a medical emergency in the shower.
What is the Cleary Act?
In the simplest terms, it's what makes us all mandatory reporters.
The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.
What is the software ResLife uses to report conduct related issues, and where can you find it?
Maxient, the specific link to UNH's HRL form is on our SharePoint.
4 residents are running up and down the hallways throwing a ball between each other. What are three things you should consider in this situation?
NO IN HALL SPORTS! (disruptive environment), potential to set off the sprinklers, and potential for injury.
When do you call emergency maintenance?
Sparky, Chirpy, Breezy, Dripping
You notice that one of your CO-RAs boards has been scribbled over with a black marker and has some photos ripped off. You don't see anyone else in the hallway. What do you do?
Take photos, check in with your CO-RA to make sure they're not inventing a new style of art, and write a narrative as if it were an incident. Email it to RHD Reece in case it informs a vandalism case! For 50 extra points, why can't it be submitted to maxient?
What animals are allowed in Alexander Hall?
Registered ESAs (mostly dogs and cats unless a special case)
Services animals (not required to be registered but can be through CREO for safety purposes and a cute ID)
What are three questions on the duty log?
Variable.
You are an RA in Alexander Hall. You knock on a door for noise, and when the residents open the door, you count 13 students. What do you do?
Overcapacity! Write them up.
CALL EMS!!! In this situation, as soon as you've confirmed that the student is not conscious, call EMS. Gather additional information once EMS has been called, and don't touch or reposition the student unless directed to on the phone by medical professionals.
A resident discloses that they're having trouble with motivation and getting out of bed every morning to you while you're sitting in the lounge doing homework at 9 PM on a night you aren't on duty. What can you do from here?
You can talk to the resident, direct them to PACS after hours or during hours services, refer them to the RA on duty. Gently setting boundaries with residents on when you are and aren't able to help with everything is allowed and encouraged. In this situation, ask follow up questions to ensure it isn't an emergency, and then pass them to the appropriate resource depending. If the situation becomes an emergency, DO NOT leave the resident until they are with another staff member who will handle the situation.
Are students over the age of 21 allowed to have alcohol in common areas?
No.
This would be written up like a typical alcohol incident because alcohol isn't allowed in public spaces, even if the student is of age.
Name 3 things wrong with this sample IR.
Variable.
What information do you need to gather during an incident?
Identification, time, room number, actual violation, and anything else you see fit!
You open a bathroom door on rounds and see that a sink is overflowing. What do you do?
What are the names of RHD Reece's pets?
Nellie and Lola!
Name 5 prohibited items in the UNH residence halls.
Long list, variable!
What forms require the RHD to submit, even if you handled the incident or disclosure start to finish?
Bias and sexual misconduct (if residents report it, you can submit these forms for your own experiences on your own)
You walk past a room that smells of skunk. What do you do?
Identify the room, if you can't, email Reece a range of rooms. If you can identify, knock on the door and call PD if there's marijuana
A student runs from the kitchen into the TV lounge while you're sitting during rounds. There's a large gash in their arm that's bleeding. What do you do?
Call EMS immediately and direct them to do what they can to stop the bleeding (towel or something)
When conducting room checks for winter closing, you enter a room and notice a candle on the desk, a lighter on the other desk, and a handle of vodka on the floor of the closet (the door was left open). What do you do?
Call RHD Reece to remove and write an IR.
What needs to be reported up if a student discloses a sexual misconduct?
Everything they tell you!
Name 5 resources available to you through the Alexander Hall Sharepoint?
Vairable.