Show:
Identification
POE Tools
Vision Process
Supplementals
Reject Reasons
100
It is the confirmation that we send back to the NSP if the LSR is Approved.
What is Firm Order Confirmation?
100
This is the tool wherein you verify the TNs ownership.
What is Order Path?
100
This is an option from the SCHEDULE tab to enter a Port-Out work order?
What is Change Service?
100
This is the original request.
What is Sup 0
100
It is the code when you are rejecting for Invalid Zip Code
What is R010?
200
It is the official request to port the telephone number from Comcast to the NSP?
What is LSR?
200
This is a tool where in you verify if the TN is Native or Ported? (Tool and Option)
What is Stars > Code Search Report?
200
This is the tab/screen wherein you check if the port-out order you entered has an automatically added rate code.
What is Customer History?
200
NSP submits this request when they want to change the SPID of the first request.
What is SUP3
200
It is the rejection code and reason when THE DDD REQUESTED EXCEEDS 30 DAYS FROM THE ORIGINAL REQUESTS SUBMIT DATE.
What is R201 CANNOT EXCEED 30 DAY INTERVAL.
300
This is the date that you place under Vision Effective Date.
What is DDD?
300
This are the reference tools wherein you can verify the customer's account number.
What are CPM, NPS and Eistein?
300
This is the disconnect reason under Schedule tab. (Vision processing)
What is Port-Out?
300
NSP submits this request if the customer wants to stay with Comcast and does not want to port the TN.
What is Sup1
300
It is the rejection code when a telephone number is mismatched from the LSR and the billing system.
What is R028?
400
This is the unique code representing a Service Provider.
What is SPID/Company Code?
400
This is an option of STARS, wherein you check the SWITCH NAME.
What is Sub-Profile LookUp Report?
400
This is the List where in you check for the corp IDs timeslot?
What is POE Masterlist of Resources?
400
These requests are submitted by the NSP to reschedule the DDD to have it back dated.
What is sup 2 and sup3?
400
It is the rejection code and reason when another PON has been approved with the same SPID of the requested PON you received.
What is R019 MULTIPLE PONS RECEIVED FOR SAME CUSTOMER ACCOUNT.
500
These are the reason codes we use in Vision for Port-Out Orders.
What are NO TRUCK and REMOVE CDV?
500
This is a tool where in you create Port-out Orders.
What is Vision/ACSR billing systems?
500
This is a button you click when you see a TECH VISIT FEE from shopping cart?
What is OPT-OUT
500
This is the sup the NSP submits if the customer wants to change the requested telephone number from PPO to FPO.
What is SUP3
500
It is a rejection code and reason when you are unable to locate the customer's account in any billing systems
What is R028 INACTIVE/INVALID TELEPHONE NUMBER.