GU
What does the G & U stand for in GUAC?
Greet & Uncover
What does the A & C stand for in GUAC?
Advise & Close
What are the 3 benefits of an Advantage Savings account?
Benefits
What is Bri's dogs name?
Jigsaw
Hi, I'm looking to check the stats of my membership application?
While I am locating your application, what made you decide to apply with DCU?
Is this question apart of the Advise or Close of GUAC?
Q: Would you like me to show you how to perform that Speedpay transaction?
Close
What is the difference between Overdraft Payment Service & Overdraft Protection.
Overdraft Protection links a checking account to a Primary Savings or a line of credit to cover transactions when funds are not available in the checking account
Overdraft Payment Service allows the checking account to go negative up to $1,500 to cover transactions.
What is Jimmy's dogs name?
Penelope
I need my title.
What are you hoping to accomplish with your title?
Is this question apart of the Advise or Close of GUAC?
Q: I'm so sorry to hear about the fraudulent charge. We will have to submit a dispute for the transaction & issue you a new card for security.
Advise
Where do members find a hub for quick and easy online banking. With answers to questions with access to Digital Banking tasks, How To Videos, FAQs, forms, and our catalog of informational webpages.
DCU.org under the Support Tab
What is Mike's favorite hobby?
Lifting weights
I need a letter with my Joint Owners name on it.
What's the situation or requirement that's prompting you to request a letter with your Joint Owners name on it?
Does this statement cover the close portion of GUAC?
S: When your ready you can open the Advantage savings in the Digital Banking.
No.
This does not count as the close portion of GUAC. We must ask the member if they would like to open or perform the task before disconnecting the call. If the member declines then you may provide that statement.
What control & alert options are available in card settings?
Members have the following Control options available in Card Settings
What state is most of the agents on this team working from? GA, MA, FL, NH
FL! We have 8 agents on the team living in FL.
I'd like to open a Personal Loan.
Can you tell me a little more about the purpose of the Personal loan?
Does this statement cover the advise & close portion of GUAC?
S: Sounds like we need to get you a new card. I can order the card for you or I can walk you through how to order a new card in your Digital Banking. Do you want me to walk you through the steps or submit the request for you?
Yes!
What services are included with our Balance Financial Fitness Service?
When was DCU established?
October 1979