General Info
A page in Miele US website that provides steps or procedure consumer could try before scheduling an on-site repair.
What is Troubleshooting?
Field Service Representative (FSR) that directly works under Miele
Who is a Miele technician?
Default menu that you see when you search for or create a consumer account.
What is account identification?
Feature of Miele appliance that allows them to connect appliance to their smart home network and smartphones, which allows remote control and monitoring.
What is Miele@Home?
A tool use to find, access and download User's/instruction manual for Miele Appliances
What is Manual Finder?
A partner type in which the dealer also provides service support for all consumers.
Format that you will use where taking note of the interaction that you had.
What is SAR?
- Situation
- Action
- Resolution
Default warranty of Miele appliances
What is 2-year manufacturing warranty?
A powerful tool which allows you to create, edit, and view account of consumer. Also considered the main tool of Miele US.
What is SAP?
Systems, Applications, and Products in Data Processing.
A type of service which offers efficiency of resolving appliance issues from the comfort of your home
Menu that contains the details of all interactions the consumer has had, such as service orders, sales orders, complaints, etc.
What is Account Overview?
Three crucial elements that allow customer service experts to effectively manage their calls, especially with dealing with a difficult call or consumer with a complaint
What is AER
- Acknowledge
- Empathy
- Reassurance
Section on the Miele US website where you can see the authorized Miele dealers for the consumer’s address.
What is Find your Miele Dealer or Partner?
Contains the model number and serial number of Miele Appliances. Location varies depending on the appliance.
What is a Data tag/plate?
A link that will be sent to your consumer for them to have access to the account you created
What is Gigya ID link?
Warranty for Miele Vacuum Cleaners can be found in this section of Miele website.
What are General terms & conditions (GTC)
A tool in SAP which allows access to troubleshooting steps based on the fault description provided.
What is diagnosis (DDA)?
Direct link of wherein you can access scheduling an appointment with a Miele technician of Miele Service Partner (MSP).
What is Create 9101 On-site?
Menu that you choose to create notes if no order was made during the interaction with a consumer.
What is Information Request?