ScriptMed
Web based paged used to access Scriptmed.
What is LaunchPad?
Selected once member is authenticated to open profile.
What is With & About?
Go link used to bring up SureScripts
What is go/sswb?
Place where recent important changes are listed.
What is Team Notices?
Hint.. looking for a Disposition
Member agrees to transfer
What is the Live Transfer?
Department called to resolve duplicate accounts.
What is Pharm Ops?
Click this tab to start a New Note.
What is the HID tab?
MD's name and NPI
What is needed to locate MD's information?
A way to schedule a 1 on 1 uptraining session
hint.. no one puts baby in a corner
****Daily Double****
May be needed in order for the plan to pay for the medication. If this is needed, we will be unable to provide a price quote
What is Prior Authorization?
Name and DOB or DOB (you will have to search for the member in a list of people with that same DOB)
What is a way to search for an existing member?
Type of POA not authorized to receive PHI
What is POA U?
New and Refill
What is the required service level needed to verify MD's phone and fax?
Tab to catch up on any missed huddles or meetings
What is Team News?
Quick link in SP to to access CWSP phone numbers and addresses
What is the Phone & Address Directory button?
Humana ID, Name, DOB, Medication, Diagnosis, Household size, Household Income, SSN# (Y/N)
What is needed to start a PAP request?
Page to verify member's personal information like address, phone, and DOB.
What is the Person Account Page or Members Page?
***Daily Double***
Must clear the account box by clicking this before you are able to search.
What is the X?
Guide sent to new CWSP member with information about the pharmacy
What is the Welcome Guide?
Find answers to your Payor Agnostic questions.
What is Payor Agnostic FAQ?
Waiver added in order to lower the cost to zero if the member has LIS.
What is the Extra Help Waiver?
True or False
It is not necessary to document if the member decides hangs up during the registration process.
What is False?
(You want to document anytime you authenticate and anytime you think the information will benefit the next rep)
Must call the doctor's office.
What is when you are unable to verify the MD's information?
Every month our Well-being Team will create a 1-week challenge (Mon-Fri) for both CWSP RxE and Provider Concierge departments
What are Step Challenges?
Hint.. looking for a Disposition
Used any time the member is transferred to a customer service dept. Ex - General information, Refill, misroute, Transfer to other dept.
What is Customer Service?