Apple Music
Apple News+
Apple Fitness+
Apple Arcade
Customer Scenarios
100

Customers can download music to listen offline with this subscription.

What is Apple Music?

100

Apple News provides curated stories in these sections to keep users informed.

What are “Today,” “Following,” or “Spotlight”?

100

Apple Fitness+ integrates with this device to track heart rate and metrics.

What is Apple Watch?

100

Apple Arcade is a subscription service for what type of content?

What are games?

100

A customer wants to listen to music without ads, what should you recommend?

What is Apple Music subscription?

200

This feature creates playlists automatically based on a user’s listening habits.

What is “For You” or personalized playlists?

200

True or False: Apple News+ does not require a separate subscription from Apple News.

What is False? (It does require a separate subscription.

200

Name two types of workouts available in Apple Fitness+.

What are Yoga, HIIT, Cycling, Core, Dance, or Strength?

200

True or False: Apple Arcade games have in-app purchases.

What is False?

200

A news enthusiast wants access to premium magazines, what service fits?

What is Apple News+?

300

True or False: Apple Music includes access to over 100,000 music videos.

What is True?

300

Apple News+ gives access to what type of content beyond standard news? (multiple answers acceptable)

What are magazines, newspapers, and premium publications?

300

True or False: Apple Fitness+ can recommend workouts based on your past activity.

What is True?

300

Name two devices you can play Apple Arcade games on.

What are iPhone, iPad, Mac, or Apple TV?

300

A beginner wants guided workouts and progress tracking, what Apple service do you suggest?

What is Apple Fitness+?

400

Name one way a customer can share their favorite tracks with friends (there are two acceptable answers).

What is “Share Playlist” or “Friend Recommendations”?

400

Customers can save articles for later reading. Which feature lets them do this?

What is “Saved Stories” or “My Favorites”?

400

Customers can do workouts on iPhone, iPad, or which other device?

What is Apple TV?

400

Apple Arcade offers how many new games each month on average?

What is around 10–15 (approx. depending on Apple’s release schedule)?

400

A family wants access to games without ads or extra charges, what is the solution?

What is Apple Arcade?

500

A customer wants to identify a song playing nearby using their iPhone. Which Apple Music feature helps?

What is “Shazam”?

500

Apple News+ allows sharing of stories with family members using what feature?

What is Family Sharing?

500

Apple Fitness+ can show live metrics like calories burned during a workout, this is called:

What is “Metrics on Screen” or real-time metrics?

500

A customer wants to play a game across devices seamlessly. Which feature allows this?

What is “Cross-Device Progress / iCloud Sync”?

500

True or False: Apple One bundles Apple Music, Apple Fitness+, Apple News+, Apple Books, and iCloud storage together.

What is False? (No Apple Books)