TV Packages
What TV package(s) DO NOT include the local channels?
TV Essentials and TV Stream
What do we use to clock in?
Charter Time
How many mobile plans do we offer?
3
*BTG, ULD, ULD+
Who is our class Facilitator
Cruz
How many Internet packages does SPP3 offer?
5
What would be the best TV package for someone that likes local channels, but doesn't need more than 50 channels total?
TV Choice
Who is the class Dedicated Mentor?
Day
How many lines can a customer have on their account?
10
Name 3 mobile competitors with Spectrum
Verizon, T Mobile, Cricket, At&T, Cricket, Mint Mobile
True or False?
All customers are eligible for a free line/$10 line of mobile services when adding Internet
True
Which package comes with 150+ Channels?
TV Select
Name 1 other department that works in this building
Billing, Repair, Property Staff, Billing and Sales Lead
A customer is bringing over 2 mobiles from Verizon. What is the first promotion we should offer them?
2 for $50 (2 ULD+ Lines)
What accounts will we be working with primarily?
Bulk
Which Internet package(s) include 10mbps upload speed?
Internet 100 and Internet Plus
Name 2 streaming services that we offer at Spectrum
HBO, Cinemax, Paramount+ w/Showtime, TCM, Starz and Encore, MGM+, AMC+, The Movie Channel
What is the name of the department we work in?
Spectrum Community Solutions
A customer is bringing over a tablet for their child, what is a cost effective plan we could offer for that device?
BTG (By the GIG)
What is the address to the building you work in?
721 N Regional Rd
What is the upload and download speed for Internet Ultra?
500mbps download and 20mbps upload
What is our "grandfathered" TV package?
TV Essentials
What date does SPP4 take into effect?
September 17, 2024
We are setting a customer up with 2 mobile lines for $39.99. What 2 plans did we give them?
1 ULD+ and 1 ULD
How many production teams are in the Greensboro Center?
True or False?
All Spp3 promo pricing includes the $7 wifi fee
False
All promo pricing shown include the free mobile line(wifi is waived when you add a free/$10 line)