NAL
What is Nurse Advice Line?
Member Facility, first thing I ask for.
What is your Member ID#?
Jaw pain
What is Chest Pain?
Patient Name
What is Anonymous Member (Anon Anon)?
HTN
What is Hyper-Tension?
Asking for an address during Triage intake
What is your current physical Address...?
Suspected from a snake or scorpion
What is Bites?
Are you the right person to answer questions on...?
What is YES?
PCP
What is Primary Care Physician?
Accurately documenting Phone #
What is repeating phone#?
Change in fetal movement
What is Pregnancy Concerns?
True/False = We get caller's Callback #
What is False?
-No need to collect their information
Rx
What is Prescription?
Asking for Patient's Name
What is the Patients 1st and last name in spelling?
Relay call
What is Priority Criteria?
Test calls are a RF under
What is Priority Criteria?
UTI
What is Urinary Tract Infection?
Where to look up the Patient in CS
What is Details?
Heaviness in arm or leg
What is Weakness?
Note in Presenting Problem:
What is Test Call?