Abbreviations
NAL
What is Nurse Advice Line?
Member Facility, first thing I ask for.
What is your Member ID#?
Not sure if I should call an ambulance.
What is Priority Criteria?
Came under a NAL - Patient Name
What is Anonymous Member (Anon Anon)?
HTN
What is Hyper-Tension?
Asking for an address during Triage intake.
What is your current physical Address...?
Acid reflux
What is Chest Pain?
Are you the right person to answer questions on...?
What is YES?
PHI
What is Personal Health Information?
Accurately documenting Phone #
What is repeating phone# twice in call?
Sudden loss of muscle strength
What is Weakness?
T/F = We get caller's Callback #
What is False?
-No need to collect their information, as they will be connected to the RN
MVA
What is Motor Vehicle Accident?
Patient's Name?
What is the Patients 1st and last name in spelling?
Pregnant and concerned about blood pressure
What is Pregnancy Concerns?
Test calls are a RF under
What is Priority Criteria?
UTI
What is Urinary Tract Infection?
Where to look up the Patient in CS.
What is Details?
Accidently took the AM meds twice
What is Overdose?
Red Flag it under what category. >>EDIT
Priority Criteria