Show:
TRUCK
AG
TCAR / LT
CLAIM TYPES
CLAIM STATUS
100

There is a Dealer on the line and he wants to know the status of his claim DD0090451... 

Look up for the status in B2B or Sales Force :)

100

The status of the claim is "IN PROGRESS"

Ask the Dealer if he already sent the tires back to inspection, takes further actions...

100

The CONSUMER does not have a Michelin account :(

Refer him to an Authorized Dealer
100

The Dealer does not know what CT to use for a TRUCK WC. (ME NEITHER!)

Do not Panic at the Disco, I mean.. phone... You can guide him thorugh the process as it´s very intuitive, or send him the list of the most common issues.  


100

The Dealer has a case 09877652 and he wants to know the status of his WC...

Ask the dealer if he already submitted a WC on the Michelin Website, if not, guide him thorugh the process.

200

DD0090451 status is:
"CE - CLAIM CREATED AT IC, ERRORS EXIST. "

Send an email request to the WCH as this is a L2Q.

200

Does the Dealer needs BAR CODEs to return an AG tire for Warranty? 

YES! He will get it from MP or the  W APP

200

There is an AAD that was doing business with ATD, he wants to submit a WC but he does not know how. 

Refer him to another authorized Dealer or Distributor, such as NTW. 

200

CT7 - refers to....?

GOODWILL :)
The only one that requires an AUTH CODE

200

The Dealer on the line cannot access to the WAPP

They need to log in with the MY PORTAL credentials.
If they do not have MP, create a USER ID and PSWRD.

300

An NC credit belongs to....

FLEET
300

There is a Dealer on the line and he wants to submit a WC for an AG tire...

Refer him to use MY PORTAL or the W APP then email the PI or guide him through the phone.

300

The credit was issued to the wrong Dealer...

Request a correction to the WChampion email. (Include all the information needed, AA, ST, etc )

300

How many Claim Types do they exist for TRUCK Warranties?

3; Workmanship and Materials, Goodwill, Satisfaction)
300

The AAD claim is on "Dealer Approval Pending" 

Ask the AAD to contact the Dealer to APPROVE the Warranty. 

400

Does the Dealer can return 5 TRUCK tires? 

Yes, they can return up to 20 tires.
Warm transfer to the MICHELIN RETURN LINE 877-729-5473 / Give the number. 

400

Who can process a WC for AG tires?

•DIRECT DEALERS
•DISTRIBUTORS (NTW)


400
The Dealer got charged from the Carrier for sending the tires back to the Inspection Center :O

URGENT! - Send an email to the WCh email, please attach the $ receipt from the Carrier. 

400

The Dealer on the line has a case but he does not have an AUTH CODE yet. 

1. Verify if he correctly submitted the WC in the system. 

2. If he did, warm transfer to Con Care to get an AUTH CODE.


400

The Dealer received a $0 credit from warranty AD92834

Research the status on B2B, explain the reason of denial, if the Dealer complains, escalate it to the WCH
500

DD0087719 credit was not yet issued to my "Fleet"

Follow up with the Dealer.

500
A Warranty Credit is calculated based on the REMOVED or INSTALLED tire?

I N S T A L L E D !!! 

500
I received a Warranty call, this Dealer is not my account, what should I do?

Give the right assistance, remember - CUSTOMER CENTRICITY :)

500

How many days does the Dealer has to apply for a CT 8 - SATISFACTION after the original date of purchase?

MICHELIN / BFG - 60 days 

UNIROYAL - 45 days

500

The tires did not arrived to the IC since last 3 months, the carrier lost all the tires.

Send the POD to the WCH email.