Travel & Leisure
Our Mission is.....
We put the world on vacation
What time does the cottage amenity center close?
Dusk
An owner calls and wants to book 2 3 bedroom ocean fronts and want to make sure they are going to be side by side. What tower do you suggest?
Tower 2
True or False: All owners can request a specific unit when booking.
False; only gold, platinum and founders can.
What is the maximum amount of times the phone should ring before it is answered?
3 times
How many vacation club resorts are there?
More than 245
How many body's of water are there on property?
20
Do we have any units with 3 bedrooms and 3 bathrooms?
Yes; 1525, 1526, 1555, & 1556
How much of a discount does a Platinum owner get if they book within 2 months of check in?
50%
How many nights does a guest have to be staying to receive a stayover clean?
8
June 1, 2018
What month is Scott Martin's birthday in?
June
When is the best time to put in a GOP for a guest?
As soon as you pull up their reservation, before checking them in?
How many points qualifies a guest to be silver?
50%
What day is the Pest Control text sent out to our guests?
Tuesday
Name one of the 5 Travel & Leisure brands, besides "Club Wyndham"
Worldmark
Margaritaville Vacation Club
Presidental Reserve
Shell Vacations Club
For the Game Room and Fitness Centers, guests under what age must be accompanied by an adult?
14
On our pre-arrivals the letter "A" stands for which status owner?
Bronze
What is the difference between a guest allowance and a guest confirmation?
Guest allowance is able to be used during our Owner's only times
How many days to we keep personal items such as cellphones, tablets, and laptops before discarding them from Lost & Found?
60 days
What are the 2 of the 4 competencies?
Customer Obsession
Decision Velocity
Transparency
Empowerment
Between which 2 cottages is our Memorial garden located?
31 & 32
For a weekend during peak season, which is less expensive for owners to book?
Tower 4 - 3 bdr OR 3bdr Cottage
3 bdr Cottage
How many months in advance can an owner book outside of their "home" resort?
11 months
What is the button combination you press to turn on the phones in PBX?
Function - F2 - F7 - F2 - F1 - Exit