Assisted Living
When can I clock in/out?
At my scheduled in and out time
A person with dementia repeatedly asks the same question, even after you've answered it. What is the most likely reason for this behavior?
They have short-term memory impairment.
What is a PV?
Personal Visit
What time is breakfast service?
7:30 am until 9:30 am
I am locked out of UKG, what do I do?
Ask your supervisor to reset your password. Password will default to your date of birth, ex: 01011990
What day of the week is typically used for outings in our community?
Thursdays
What is RACE?
Rescue
Alarm
Contain
Extinguish
Acceptable pendant response times are?
Within 7-10 minutes
"Sundowning" in dementia refers to?
Increased confusion, agitation, or restlessness in the late afternoon and evening
What is the 90 / 90 / 90 RULE?
• 90% of a first impression….
• Is made within 90 seconds…
• And within 90 feet.
How many dining rooms do we have?
3; Terrace dining, WSV dining, Private dining
Where is my one stop shop to access Relias, UKG, Novatime, iNovalon and Yardi?
Pro Tip: You can find resources like associate handbooks, and benefit guides, etc. here also!
Name our 2 VLA's
Angela and Kevin
What is PASS?
In event an extinguisher is to be used.
Pull the pin
Aim low. Point the nozzle or hose at base of the fire
Squeeze the lever which starts discharge
Sweep from side to side, continuing this motion until flames disappear.
Resident Life stories can be found where?
2nd floor Nursing station
Your loved one with dementia becomes agitated and angry when you try to help them with personal care tasks. What is a helpful approach to this behavior?
Try to identify triggers for their agitation, offer reassurance, and simplify the task into smaller steps
What word do we use instead of the "F" word?
We say Community verses Facility..
When should you submit your associate meal ticket?
Before respective service begins
What are Brightview's STARS core values?
Service
Teamwork
Action
Reputation
Success
What’s one way we personalize Vibrant Living programs for residents?
Based on interests, abilities, life story, or resident requests.
Where is the command center in case of an emergency?
Concierge Desk
Hoyer lifts are a ____________ assist?
2 person
A common behavioral change in dementia that can put the individual at risk is:
Wandering and getting lost
What is the form that is at the front desk that you use for leads..
The Inquiry form
How often should you wash your hands?
-Before and after switching tasks
-As often as possible (acceptable)
How do I receive a bonus for referring someone to work at Brightview?
Scanning the QR code on the referral form, and sending to your friend.
PS. you only get the full bonus if your friend confirms on their end before starting! Full bonus is given after 6 months of working.
What does P.I.C. stand for?
Possibilities
Independence
Choice
Where can I find an eye wash station?
Janitor Closets, Laundry Rooms, Trash Rooms, Kitchens
What is a HIPAA violation due to releasing protected health information without valid authorization?
A staff member shares resident information with a concerned friend or guest who is not listed as an emergency contact or POA.
When communicating with someone who has dementia, it's best to:
Use simple words and sentences, maintain eye contact, and be patient
How much does the average resident pay monthly for our care/services?
The average resident pays $10,000/month.
Are we providing the appropriate level of customer service?
How often should you change your gloves?
Before and after switching tasks
This company was founded in 1999 and built on the idea that a great place to work is a great place to live. Today this company builds, owns and operates over 45 senior living communities.
Brightview Senior Living
What are the six dimensions of wellness that Vibrant Living focuses on?
Spiritual
Physical
Intellectual
Cultural
Emotional
Where is stairwell B?
Stairwell closest to Apt 133, or right side of the building