Auto
What services are covered under the towing and labor coverage?
Tow up to 50 miles
jump start dead battery
locked key in car
changing flat tire
delivering fuel
True or False
In a HO4, Ho6, HO3, HO5 an all includes automatic 1K in loss assessment coverage
False
Ho5 has 5K loss assessment
Should motorcycle be listed as an auto or recreational vehicle on a pup policy
Auto
How many payment plans does Amica offer for new customers?
Paid in full
Monthly
Quarterly
Where would you transfer an insured needing to report a glass only claim? Where would you find the extension?
Glass allocator
WG directory
What documents are required from a drive dealership in order for us the handle certifying the paperwork for a new vehicle
Front and back of the title
completed RTA form
Window Sticker or list of options
What are three benefits of scheduling your diamond ring?
Deductible is waived
Eliminates the $1500 theft limit
Provides all risk coverage
True or False
PUP covers US, US territories, and Canada
True
PUP covers worldwide
What is the invoice blackout period?
We cannot issue a bill 27 days prior to a policy expiring, unless it's a policy change
What is the dividend percentage for MA auto, home, pup?
MA Auto- 0%
Home 25%
Pup 20%
What are the four types of operators? Provide a brief description
Principal operator- licensed less than 6 yrs or age 65 and over.
Deferred- living in HH, but have their own insurance
Excluded- Excluding completely or on particular vehicles. Can only do this twice a yr.
Occasional- more drivers than vehicles when inexperienced or not a principal.
What is the benefit of a renters essentials policy vs a renters policy?
Can earn $100 credit each year, up to $500 for an HO3, HO5, or HO6
What deductible would apply if you were sued for libel or slander?
What deductible would apply if you injured someone in a motor vehicle accident?
$500 deductible for libel and slander
no deductible if its due to a motor vehicle accident
The late pay evaluation is on what level in billing center
Account level
What is the difference between identity theft expense coverage and identity monitoring? Which policy can which be added to?
Monitoring is an endorsement that can be added the auto policy. Monitors information with the three credit bureaus.
expense can be added to the home. Pays up to 15K for expenses, lost income, attorney fees.
An insured calls in to reinstate a cancelled auto policy. How would we proceed?
We need to complete an application over the phone
Customer would need to complete and Esign-and will need AM review
We would then take any NEP owed on the cancelled policy and DP on new policy
Name at least two endorsements that we always include on a condo policy.
Loss assessment 50K coverage/10K loss assessment deductible coverage
Unit owners coverage A special coverage
A current customer has a pup policy for 2 million in coverage. He calls in to increase to 3 million. What do you need to obtain before sending for approval?
Ask what the reason is
Check driving record and recent home claims
confirm no lawsuits
go through UW questions
Adv will need underwriting approval
What are the options for return premium when the customer doesn't owe any more on the policy?
We want to tell the customer they can receive a check or we can void and apply to another policy on the same account that has a balance.
What multi line discounts can be added to the Auto policy, the Home policy, and Pup policy
Home and Life on Auto
Auto and Pup on the Home
How many points would an experienced operator have if they have 2 speeding tickets/ 1 minor at fault accident on their current driving record?
5 points
We can add PAF for all the following items except which two:
Guns, jewelry, silverware, smart tv's, furs, stamps,coins, fine arts, stereo equipment, musical instruments, cameras, golf equipment
Smart Tv's
stereo equipment
What underlying liability is required for a pup for the following?
Auto
Home
Motorcycle
Bonus 200 points
if you know what's required on a Boat
Auto 250k/500K/50K OBI/PD
Home 300K
Motorcycle 250k/500K/50K OBI/PD
Boat 300K
Scenario
If a bill has already been issued, and the customer makes a policy change, that will result in return premium. Can we credit their current installment?
No, we cannot unless it's the last installment for the policy. All increases and credits apply to the next installment.
What are common reasons why the auto policy renewal increases? What are some common reasons why the home renewal increases?
Auto- changes to the policy, added drivers, SDIP changes, loss of multi line discount or other discounts, and/or general rate increase.
Home- Increase in coverage A due to inflation, loss of multi line discount, recent claim, and/or general rate increase.