MPAG1
Customers must make six consecutive payments on time.
What is a new account?
New accounts are not permitted to set a promise to pay for this period at the beginning of the loan.
What are the first six payments?
Vehicles with no communication from the customer must be disabled after this many days past due.
What is 7 days?
A PTP cannot be extended past this day in the week, except for certain accounts like those on a PPA or paying semi-monthly with a bi-weekly contract.
What is Friday?
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What is Purple?
A PTP must be set if the customer provides this information
What is a payment day?
This happens if a customer misses a payment or fails to pay the full amount on the agreed day while on a PPA.
What is the full balance is due?
These accounts are permitted to have their vehicle re-enabled upon contact and setting a new promise to pay (PTP), unless the previous PTP was broken, in which case payment is required.
What is 5 days past due?
Repossession on a new account can occur after this many days of non-payment for a deferred down payment or the first payment.
What is 10 days?
For new accounts, skip work should begin after this number of days past due.
What is 1 day?
a repossession alert should include these 3 things
what is date of the 21 day letter, location of the vehicle, and type of repossession?
This type of agreement lets customers pay ahead rather than behind, and is ideal for those who have experienced a paydate change.
What is a PPA?
This action should begin as early as one day past due and continue daily until the payment is received.
What is skip work?
When a customer fails to make a payment on the agreed date or amount, this happens to their vehicle.
What is disabled?
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When setting a PTP, if there is uncertainty due to a customer's history of broken promises, this should always be done before proceeding.
What is ask your manager?
After a vehicle is disabled and payment has not been made for 72 hours, this action should be taken.
What is repossession?
This must be checked daily, to ensure the unit is functioning properly.
What is the GPS device?
This is the key exception to the rule that a vehicle should not be disabled.
What is when the vehicle is garaged? or, What is when the account is new?
Customers who have successfully completed this arrangement are not allowed to make late payments.
What is a PPA?
This is the only circumstance under which a PTP should not be set, even if a customer requests it.
What is when an alert states not to set a PTP?
This is the time a PTP for a double arrangement be paid to avoid being diabaled.
What is 11am?
Allwork must be documented on the account, including this type of information about the tools used and the outcomes.
What is the results of the skip work? or, What is skip work?
Vehicles should only be disabled at 5 days past due under this condition.
What is when approval has been given and instructed to do so?
When making skip calls, this action should be performed after every call made to document communication efforts.
What is leaving a voicemail?