Registration Documents
Full name, Preferred name, Race, Housing status, etc. are basic information collected on
What is Demographics From
Personal Account
What is PF
Answer the call within 3 rings
Introduce yourself
Remain Cheerful
Speak Clearly
What is Phone etiquette
Some services are not covered by Insurance plans, In this case, the patient will need to sign a
What is an OHP waiver
Fire
What is Code RED
This allows/ authorizes us to talk to others about your medical health records
What is an ROI
Authorization to Verbally Release Information
Verbal ROI
Birth Control Visits for minors will often be under
What is a Confidential account
Service, Empathy, Relationships, Value and Excellence are part of our
What is our SERVE STANDARDS
This is a financial support program through the state of Oregon, to support screening of Breast and cervical cancer, for uninsured or underinsured patients.
What is ScreenWise
All Visitors who are not La Clinica staff, patients or accompanying patients will need to sign in...
What is the Visitors Log
The Health Insurance Portability and Accountability Act is a federal law to protect patient health information also known as
What is HIPAA
Medical Visits Delivered at our School Centers
What is an Academic Account
I go above and beyond to deliver an exceptional experience
What is Excellence
What is Mark pt to Merge and connect with Chareva.
via phone, inbasket, etc
Person with a weapon or Hostage situation
What is Code Silver
What it Federally Qualified Health Center
La clinica doesn't treat for injuries on these type of accounts
I greet you as you come in.
I smile and remember your name
I tell you good bye when you leave
What is great Customer Service
In preparation for the next day's appointments, the front desk staff completes... to determine what information needs to be collected from the patient.
What is Verification/Auditing
Patient, Visitor or Staff Medical Emergency
What is Code Blue
CCO stands for
Coordinated Care Organization ( CCO )
Visits for services delivered by the Learning Well Department
What is Wellness Account
Upset patient in the lobby, that is unable to de escalate.
What is call for Behavioral Health Support
When a patient is unable to pay for their in full we can offer ,what ?
What is a payment plan.
If any workforce member is contacted by an outside law enforcement or government agency regarding any issue within the organization, the employee should immediately report this contact to
What is The Performance Excellence Team
Policy PI120 (Law enforcement and Government Agency Request)