Funding
Name a funding tier
UD
U8
U9
What is the allotted amount of time to complete documentation on CV?
At the end of each shift BUT a max of 24 hours.
Which of the following is NOT proper protocol for when you call off for a shift you are scheduled to work:
A. Leaving a voicemail
B. Texting
C. Calling your direct supervisor after hours
D. All of the above
D.
True or False: The PRN pack and PRN MAR spot should not match?
False, the MAR and PRN sheet in the MAR should always be filled out when a PRN is given
What is the proper chain of communication?
Site Team Lead
SC - Dylan Shaner, Stacy Jarvis, Maegan McCoy, Ashley Pace
PC - Valeri Hill
PD - Amanda Stice
True or False: Customers can lose their funding if they do not meet their tier?
True
True or False: When doing your ADP, all hours in the house and working with clients are marked as B-billable.
TRUE, Billable time is ONLY when you are clocked in CV with clients.
when you are doing notes outside of the scheduled site time you or NB-non billable
you still get paid but clients are not paying for it Optimae is.
How many hours do you need to call in advance when calling out of a shift?
2 hour or more
True or False: You do not need to fill out the NARC count sheet if you did not administer a NARC.
False, you should always count NARC's at the beginning and end of your shift EVEN if you did NOT administer a NARC.
Which of the following is not a job requirement:
A. Transporting customers
B. Attending Office meetings
C. Attending doctor appointments
D. Cut toenails, brush hair, dye hair
E. Cleaning
B & D
True or False: A customers funding tier always stays the same.
False
What does the 'customer' section in ADP mean and what does 'HOL' mean? Do we use this code?
STO code / House you are working at. HOL means holiday, we DO NOT use this code.
24 hours
True or False: DSP's are allowed to edit and make changes to the MAR.
FALSE!!! DSP's should never write on the MAR unless prompted by a supervisor.
True or False: You are hired for a specific site.
False, you are hired for a specific SHIFT which means supervisors can move you to a different house if needed.
True or False: Billable hours do not affect customers funding?
False
True or False: CV corrections are to be done through workflow tasks.
True
How long does on call have to respond after missing a call or text?
15 minutes
Scenario: You are passing medications on your 4-12 shift and your customer declines medications. What are the next steps taken?
1. Call on call to report a medication mishap
2. Fill out the medication mishap
3. STAPLE the medication to the mishap form
4. Circle the MAR in the correct medication boxes
5. Write on your documentation that meds were declined
What should shift change look like?
Go outside or a place where customers are not present. Report major details about the day. Fill out NARC count if applicable. Check MAR's, count money, count and check PRN's. Sign shift change/comm log sheet.
It is a funding code that designates what level of care the customer is at and the number of billable hours each day the customer is required to have.
Corrections are to be completed within _______ hours.
24
Scenario: You are a working a shift and you ask a customer to complete their chore. The customer responds by yelling at you and throws the cleaning supplies at you. Should you call on call?
No. You should be able to problem solve and de-escalate this issue.
What do the following abbreviations on the MAR stand for?
H
W
P
I
D
A
O (Circle)
H = Held
W = Witnessed
P = Passed
I = Independent
D = Declined
A = Absent
O = Med Mishap has been filled out
Name 5 reasons when a non-critical should be filled out
first aide, bruising, seizure activity, suicidal ideation, injury to self, other, and/or property