Killing Customer Service
What is something a broista might ask after noticing your Golden Retriever in the backseat?
What is “What’s your dog’s name?” or “Would your dog want a pup cup?”
Why is it important that you are using your downtime effectively?
What is to be ready for a rush and so everything runs smoothly?
What can you do right as you get started on shots and it’s busy?
-pull a full row of dubs
-restock syrup bottles
-clean station
What is an important saying to always remember?
What is "It's Just Coffee"?
Do you remember that this person is a twin????
Who is Alex?
What is it called when a broista has the drink all ready so they take them out before the customer gets to the window?
What is drink running?
what are the tasks that are assigned to every shift that should be done during downtime refered to as?
what are chores?
What qualities should you look for before handing out a drink?
A- the cup being sticky
B- is the lid on all the way
C-are they’re correct toppings
What are somethings you can't control, so you need to always tackle it with good intentions, customer service, and speed?
What are the length of our lines and our customers days?
This person has collected over 50 Funko Pop Figures
Who is Kailey?
Before handing over drinks, a broista should checks for toppings such as whip, soft top, drizzles, and ensures the cup is clean. What is this action called?
What is paying attention to detail?
What are some quick but important things that should be restocked during downtime?
what is Cups, lids, Windows, freeze and rebel, beans, sauces, premade, ice, fridge?
What can you do when your position has no drinks?
-Claim others drinks and be LOUD
-stock
If you feel like a situation is getting to big for you to handle who should you turn to for help?
Who are your shift leads? (Because we always have your back <3)
Who lost their pet turtle in their back yard as a kid?
Who is Emma?
Your broista remembers your drink, your name, and your upcoming trip, what is this key customer service habit?
What is remembering past interactions?
what is something most people forget to clean during downtime?
what is under the machines, under sauce holders, walls behind pit, etc?
What can you listen for while on a drink position?
If a customer got an incorrect drink and/or missing something at the window
Fill in the blank, If you are trying your best you are never, ________________?
What is letting you crew down?
I rarely use playlist I just pick a song I want to listen to and let fate decide what else comes one.
Who is Alyssa?
A customer is listening to your favorite artist, wearing a shirt that has your favorite tv show or movie on it. So you mention something about it and now you’re having a full conversation because of your common interest. What type of conversational starter occurred?
What is a personalized conversation starter?
What is something that a side (or double) runner could be doing in their downtime?
What is cleaning up trash outside?
when a drink pops up what’s an important thing to look for on the screen?
What are notes?
What should you do if you are getting slammed on a position?
What are: its ok to ask for help, stay focused on what you are doing, read every drink carefully, and don't forget to breathe?
My favorite childhood memory is going to my uncle’s homecoming football game and after the game my uncle took me to their bonfire party.
Who is Teo?