Sutter Then & Now
Where is Alta Bates Summit Medical Center located?
Oakland
What does ITSM stand for?
Information Technology Service Management
What is the INI for SmartPhrases?
HH1
Provide tools for transplant physicians to document in Epic
Pre-Phoenix
Which location houses the Hearst conference center?
795 El Camino Real/Palo Alto Main
Which controversial letters were previously flown outside the Sutter Health Information Technology bldg?
S
H
I
T
What is the correct incremental measurement for Service Delivery Time Tracking?
0.25/Quarter Hour/15 Min Rounding
What is the INI for Order Transmittal Rules?
LOR
Provide limited scope services to patients at a predetermined cost
Walk-in Clinics
Which building has a piano on the 3rd floor?
701 El Camino Real/Mt View Main
Roughly, how many physicians are part of the Sutter Medical Network?
(answer within 500)
5,500
What type of issues are classified as an INC (as opposed to Service Requests)?
Break Fix / Broken Functionality / "It worked yesterday but not today"
What is the INI for User Roles?
E2R
Provide ambulatory clinical tools to hospital-based clinic
HSD to HOD
2200 Soquel is also known as what?
SC1/Support Center 1
What type of device was used in PAMF's pioneering effort on eye disease & skin treatment?
Lasers
When should you link an INC to a Change?
Anytime a Change is required to resolve an INC
What records are stored in the LSD masterfile?
System Definitions
Upgrading facilities where medications are mixed and dispensed for infusion clinics
USP 800 Pharmacy
Which PAMF clinic location on a circle?
Los Altos/Distel Circle
At the beginning of which century did Sutter Health begin to provide healthcare services?
1800's/19th Century
What is the ITSM Team name for the group that supports My Health Online?
Enterprise Online Services
What is the INI for Best Practice Alert records?
LGL
Provide ability for behavioral health therapists to document their notes in Epic
Sensitive Notes
What specialty is located at both 50 & 123, on the same street?
Pediatrics