Payment Options
is the only tab that can be set up to allow the user to collect cash or paper checks.
Point of Sale
tab allows users to look up consumers and view their current balance (from the daily AR file)
Accounts
Ability to sign up and view e-statements, Sign up for automated drafted payment plans and make payments, store payment methods.
MSB Self Serve for patients
The _______________ button under the Account section allows users to set up ________. When the button is clicked, the balance details are displayed in the panel on the right. Each line from the AR balance file is displayed with associated details (date, description, account number, balance).
Payment Plan
user can use this option when a consumer is on the phone and prefers to enter their payment method using their phone's keypad. The myEasyView user will enter the payment details, like the payment amount, and then select __________as the payment option. They will then be presented with a modal instructing them to conference in the ________ phone number.
IVR
myEasyView can be configured to accept payments with a checking or savings account.
ACH
tab offers a variety of search options to locate a document and allow the user to search by consumer-specific pieces of data.
Customer Support
To enroll for a my securebill account, a document with ____________ is needed and where can it be found.
an myeasymatch code and on the statement not the itemized bill
This option allows a plan to be set up where the payment amount is entered first and then the length of the plan is calculated
Fixed Payment Amount
user can use this option when a consumer is on the phone and wants to enter their payment method via an ____ link. The myEasyView user will enter the payment details, like the payment amount, and then select "Deviceless ______" as the payment option. They will then be presented with a modal instructing them to enter or confirm the consumer's _______ address and ZIP code (or date of birth, which is an alternative configuration).
myEasyView provides the ability for a user to initiate the payment or payment arrangement but then hand off the process to the consumer to securely enter their payment method via one of three methods:
Deviceless
feature allows a user to retrieve information about a given account, quickly make a payment, or to create a new account if one does not yet exist.
Account Lookup
an _________________is required to create an account
email address
This option allows a plan to be set up where the duration is entered first and then the payment amount is calculated.
Fixed Duration
user can use this option when a consumer is on the phone and wants to enter their payment method via a link sent via SMS (______message). The myEasyView user will enter the payment details, like the payment amount, and then select "Deviceless - _______" as the payment option. They will then be presented with a modal instructing them to enter or confirm the consumer's phone number and ZIP code (or date of birth, which is an alternative configuration).
Text
myEasyView can be configured to accept payments where the user would enter the number via their keyboard. To reduce PCI risk, RevSpring recommends using devices or Deviceless Payments
Credit Card
This tab is intended to be used for "in-person" transactions.
Point of Sale
Once the myEasyMatch code is entered, the secondary authentication should be entered. What is currently being used for the secondary authentication
Zip Code
This allows a user to see and edit consumer payment methods that have been saved
Manage Wallet
if the payment fails, How many times can the link be used again
until the payment is successful
this removes the ability for a user to enter credit card information using their keyboard. The user would be presented with options to submit a "credit card present" or "credit card not present" transaction. Once selected, the user's device would activate for completion of the payment.
empowers representatives to collect payments from consumers quickly, securely, and easily—directly at the point-of-service or over the phone. These tools are provided with the intent to both improve collection efforts and contribute to a more positive consumer experience.
MEV
A document delivery preference can be chosen, what are they and if one is not selected what does the system default to
Paper and Electronic, Electronic
under New Payment Plans Revsprings offers three options what are they?
Set up plan and schedule monthly payments, Set up plan and schedule first payment only and Set up plan only (no scheduled payments)
"Previously subscribed number detected." means that the consumer previously replied STOP, what list were they added to and how do they resubscribe
by texting START to 66715