No Safety, Know Pain
Inside the tunnel there are many moving parts that are potential safety hazards, this moving part sits below your feet
What is the conveyor?
This Benefit provides financial assistance to employees experiencing financial hardship due to unforeseen circumstances.
What is Mister Cares Foundation?
Coats the car with a layer of protection and a mirror-like finish.
What is Titanium 360?
In the CSA position, in order to stay visible to customers we are positioned in this area.
What is the "WOW" zone?
When guiding in a car onto the conveyor we should be actively looking for ____ to apply to the vehicle's wash option.
What is Retracts?
It is important to look at ALL vehicles potential retracts, not just retail.
When in the tunnel, making sure these are in place properly after cleaning the Pit or inspecting the conveyor could prevent an injury
What are Grates?
This Application is offered when enrolled in a medical plan through Mister and gives access for coaching services for behavioral health 24/7 365
What is Ginger?
Removes harmful soils and salts that build up underneath the vehicle
In the QI role, name three things that should be done each time you are in the role
*25 Bonus points for any additional tasks
Check Vacuums for functionality, Empty Trashes, Inspect Vehicle Quality, Acknowledge any customers present and follow up with any questions/comments/concerns they may have, Assist TO/CSA, Lot inspection, Extra Projects
While in the Tunnel Operator position you are required to remain in the tunnel until all vehicles have exited. We do this to help prevent this from happening.
What is Tunnel Collision/Accidents/Injury?
One of the newest tunnel etiquette protocols, this specific act has been banned in order to prevent injury from the unseen
What is walking backwards?
*100 Bonus Points: Name the amount Mister will match per dollar for up to 3% of your annual income
Roth & Traditional 401K
Mister will match .50 for every $1 on 3% ann. Income
Removes dirt by pulling dirt away from vehicles
What is T3 Conditioner?
While in the CSA position, you should have the tablet on person with a charged battery and a fully stocked CSA belt. Your CSA belt should be stocked with these essential items, Name at least 5 to earn full points
RFID stickers, Pen/Window Markers, Awareness Cards, Membership Brochure, Gift Cards, Handheld Menu, Tape Dispenser, Receipt Printer on clip
What are the steps when guiding a car into the tunnel?
Listen to earpiece radio or markings on window for special instructions, Clear Firm hand gestures to guide onto conveyor, Closed Fist Motion to stop and Point to instructional sign, Friendly Hand Gesture to customer and Send (Eye Contact)
"We are guiding customers, not vehicles"
When using a Ladder, You must keep this many points of contact at all times
What is 3?
In the Tuition Reimbursement Benefit, Mister offers $_______ in reimbursement per calendar year if approved
What is $2000?
What is Tire Shine?
While in the CSA position, This "Reason for leaving" when a member is cancelling is considered not viable when selecting an option
What is "Not Using"?
We only spray vehicles as needed or upon request. What is the reasoning for this?
Water will cause the products to become diluted which could potentially hinder the wash quality of the vehicle.
When dealing with a fire extinguisher, the Acronym PASS gives you steps on using. What does PASS stand for?
Pull the pin
Aim at the base
Squeeze the lever
Sweep side to side
In the Employee Stock Purchase Plan, employees who participate in the stock program are given a _____% discount from lesser of the offering price and purchase date price.
What is 15%
This Final Layer of protection helps lock in the vehicle's clean and shiny look while holding all products in longer for a longer lasting shine
What is Platinum Repel Shield?
In the CSA position, Your 3-step presentation should change depending on the volume of cars being pushed through. We refer to these as _,_, and _ day presentations.
*300 Bonus Points- What is the layout for the new presentation? (Must hit at least 5)
What is A, B, and C?
Greet, Introduction, Recommended product, UWC, Platinum Packages (Plat. and #1), Tip Sharing, Transaction/Get to know your customer, Thank/Invitation back
Can you name all Products located inside the tunnel?
*100 Bonus points if you can name the "Systems" and the newest product being released
T3 Conditioner, Wheel Polish, Repel Shield, Platinum Seal, Hotshine Carnauba Wax, Tire Shine, Body Shampoo, System Silver, System Black, System Red, System Green, System Yellow, Titanium 360