The Basics
This is also known as the AT&T Bible?
What is CCKM, Knowledge, Knowledge Management
Which plans currently qualify as a Fiber upgrade?
What is 500 and above (1000, 2000, 5000)
What tool can you use to go a Quick Quote for wireless as well as view current promotions and offers for AT&T products and services?
What is MST
Name AT&Ts 3 current TV Products (include the ones we offer and the ones we support)
U-verse TV
DIRECTV via Satellite
DIRECTV via Internet (DTV Stream)
(TRUE OR FALSE) The Quick Quote Tool is designed to quote new customers only, not existing.
What is TRUE (Mobile Sales Tool (MST) Article #: 000015641)
This is the most popular favorite holiday on the team
What is Christmas?
Who is carrying out lil N.W.A. Blessing
Who is Tysehai
AER stand for this?
What is Acknowledge, Empathize, and Reassure
If a customer complains the signal in their home is does not cover the entire house, what would be a possible solution?
What are Wi-Fi Extenders
What are our current Unlimited Your Way plans?
What are AT&T Value 2.0, AT&T Extra 2.0, and AT&T Premium 2.0.
Name the 4 MAIN packages currently offered for DIRECTV via Internet
What are ENTERTAINMENT, CHOICE, ULTIMATE, and PREMIER.
Use this system for all of AT&T Home Services/Products about which you have learned.
What is CRM
This teammate's favorite music genre is Soca
Who is Tushauna?
Two teammates root for the New Orleans Saints — name them both.
Who are Butler and Lady Erin?
AT&T has how many states in its home service availability footprint map?
What is 21 (22) states
These internet speeds are for Multi-Device Family: For the ultimate interconnected home, work, family, and life and the Premium Seeker: Unsurpassed speed, when nothing but the best will do.
What is Fiber 2000 and Fiber 5000
What does AT&T currently offer for discounted International Travel (not Cruise or Air)
What is AT&T International Day Pass
Name the 5 top U-verse plans that AT&T supports?
What are are U-basic, U-Family, U100, U200, U300, and U400+ (U450)
Use this system for all things wireless and any new orders
What is OPUS
Two teammates share this movie as their favorite — it's a Will Smith action-comedy franchise.
What is Bad Boys? (Lady Erin & Sean)
This teammate's favorite sports team is one that no longer exists — the Atlanta Thrashers.
Who is Epiphany?
The 4 ways you can use to authenticate a customer's account over the phone.
4-Digit Passcode (in ACC)
OTP (in ACC Only)
Security Q&A (in CRM)
CBR (in CRM)
No price increase at 12 months for AT&T Fiber. No Equipment Fees. No Annual Contracts. No Data Caps*
All of these are benefits of what
What is AT&T Internet Straightforward Pricing
These two promotion types allow some customers to enjoy special wireless discounts through their employer, school, or organization.
What are AT&T Signature Program and Appreciation Offers
If a customer wants to stream on the go but wants the option to have cable TV channels and live TV. Which TV service would be the best to position an offer?
DIRECTV via Internet (DTV Stream)
Use this system for all AIA orders
What is AT&T Customer Connect
This teammate's favorite snack is "Warm chocolate chip cookies or bun and cheese."
Who is Epiphany?
This teammate's favorite snack is Chin-chin and Snicker bars, and their favorite music genre is Afrobeats.
Who is Janice?
What is AT&T connects its customers through an extensive wireless network, broadband internet, and now satellite connectivity.
What are the two main conditions the customer MUST meet in order for you to offer AT&T Internet Air (AIA)
What are Fiber is NOT available and Customer Connect show AIA available at the address
What is the name of the current offer that gives new and existing wireless/internet customers 20% off one service when adding at least one new account with qualifying internet or wireless service.
What is the Converged Offer
How is DIRECTV via Internet different from U-verse TV? As both services are technically delivered over the internet.
To compare packages or check channel availability on packages, use THIS tool
What is Channels and Packages Tool
This teammate's favorite holiday is their son's birthday.
Who is Philana?
This teammate snacks on "Carrot sticks, peppermints, and Peanut M&Ms."
Who is Amarius?