MISC
Grievances & Appeals
SDR
Acryonyms
Eligibility
100

Where does funding from PACE participants come from other than Medicare and Medicaid?

What is participants? Out-of-pocket.

100

What is the timeframe for responses to, and resolution of, appeals after an appeal is received?

What is as expeditiously as the participant's health condition requires, but no later than 30 calendar days?

100

Who can make a service determination request?

What is the participant, their designated representative or unpaid caregiver?

100

What does the acronym PACE stand for?

What is Program of All-Inclusive Care for the Elderly?

100

What is the age of eligibility?

What is 55 years of age or older?

200

When should the IDT develop a comprehensive plan of care for a new enrollee?

What is within 30 days of enrollment?

200

How can a PACE staff member receive a grievance?

What is verbally or in writing?


200

What 3 requests define a SDR? A request to...

What is the request to initiate, modify or continue a discontinued/reduced service?

200

What does the acronym CMS stand for?

What is Center for Medicare and Medicaid Services?

200

What level of care must someone meet to be eligible for PACE?

What is nursing facility?

300

What agency is our State Administering Agency?

What is DSHS? Dept of Social and Health Services

300

After an individual has exhausted the internal appeal process, they have the right to an external appeal through what agency?

What is Medicare or Medicaid?

300

What is the timeframe to notify the participant or their designated representation of the IDT's decision?

What is no later than 3 calendar days after the date the interdisciplinary team receives the request?

300

What does the acronym SAA stand for?

What is State Administering Agency?

300

To be eligible for PACE, someone must live within the service areas of the PACE organization. How are these services areas geographically defined?

What is by designated zip codes?

400

What platform can you view our policies on?

What is PolicyStat?

400

 What is a grievance defined as?

What is a complaint expressing dissatisfaction with services or care furnished?

400

For what determination outcome is an in-person assessment required?

What is if the interdisciplinary team expects to deny or partially deny a service determination request?

400

What does the acronym IDT stand for?

What is Interdisciplinary Team?

400

An individual must be able to live in a community setting without jeopardizing their what?

What is their health or safety?

500

What is the term for a fixed amount, regardless of changes in the participant's health status that is an all-inclusive payment for Medicare benefits provided to participants?

What is capitated payments? 

500

A participant is expressing dissatisfaction with PACE but declined to file a grievance. How should this be captured in HeRO?


What is as a complaint?

500

The team members performing the reassessment must evaluate whether the requested service is necessary to meet the participant's _______ (needs)? 

What is medical, physical, emotional, and social needs?

500

What does the acronym SDR stand for?

What is Service Determination Request?

500

What counties does PNW PACE Partners accept enrollees in?

What is Pierce and South King counties?