Forms and Definitions
What form states we no longer have an interest in the COL?
What is a lien release.
If member requests the title to be sent to a local branch which TR request will you do?
What is send title to branch?
How long should we quote when we fax a LOG to 3rd party?
What is up to 3 hours?
Non member calls in and states they bought a vehicle and we are still listed as lien holder, after reviewing the account you see the loan is PIF 5 years ago and it was a paper title, what can you provided the non member?
What is a lien release letter
What states do NOT print paper titles automatically when they get paid in full?
What is OH, FL, AZ, IN, MI, and WV
What from is commonly asked for by Military's members who are moving overseas and want to take their vehicles?
What is a LOA or letter of authorization?
What request is put in when the member needs more time to produce the title with the lien listed?
What is TR Extension request?
How long will a branch hold on to the title after they get it from us?
Non member calls in and states they bought a vehicle and we are listed as lien, after reviewing the account you see the loan is charged off and NOT PIF what can we provide the non member?
What is nothing?
What states can process emergency releases of title?
What is AZ, VA or NC
What does ELT stand for?
What is Electronic Title
What TR is requested when we need to adjust the rate back to normal after getting the lien recorded title?
What is Interest rate TR?
How long do members really have to get title with lien to NFCU?
What is 120 days?
State Farm calls in looking for the title, after reviewing the account you see the loan is PIF, was a paper title and has been for over the 10 business days, but the title was released to the member, what can we provide?
What is a lien release?
TRUE OR FALSE: MSR's can reach out to Col Control when a member is calling in to get a lien release letter?
What is false?
What form does insurance ask for with payoff when they are not paying the loan in full?
what is a LOG or letter of Guarantee?
What TR is commonly withdrawn with no action taken when requesting the title?
What is Send title TR?
How long does it take for NFCU to release the lien after a ACH payment is made?
What is 10 business days?
Member calls in looking for their title, after reviewing the account you see we tried to release it but the DMV came back with an error what would we advise the member to do?
What is contact the dmv to remove the holds?
TRUE OR FALSE: Col control is okay with you reaching out to ask questions
What is false? *** contact assist t1 first and unless they TELL you to call then please don't**
What form is asked for by only dealerships when they are not tilting the vehicle?
What is a DRO or Dealer Obligation Letter?
If the member is requesting a TRC for a loan that is past due what two things can be done?
What is send title to DMV or pay past due balance
How long do we give COL control to go and adjust the rate after lien recorded title is received?
What is 30 days?
What state requires that NFCU file and pay for a lien recording?
What is New York?
TRUE OR FALSE: It is okay to contact the Col Control office when the member is at a DMV office and is needing a lien release or other special form faxed to that DMV?
What is True?