Recipes
Hoe do you make a Macchiato? How is it different from a Latte
Pour the milk (steamed or ice) add espresso. A latte is mixed not layered.
When do you ask if the guest is a member and How?
When are we members only in the Club?
Tuesday - Friday 5pm to Close or special events
Broken Glass procedure
When do you fill out a schedule change form?
When you come in early or late, When you are covering someone's shift or having someone cover your shift
What is Cajun Chicken Breast, Shredded Lettuce, Red Onion, Crumble bacon, Cheddar-Jack Cheese, Diced Tomato, Black Beans, Chipotle Ranch, Flour Tortilla Chips & Pico de Gallo
What is the Appropriate greeting when taking a coffee order?
Good Morning/Afternoon. What can I get started for you?
What size drink do we offer with the loyalty card? What does not count for Loyalty punches in the Alley?
Medium
Appetizers, Desserts, Side salads
Who can make a reservation for a guest? What guests can make a reservation?
Management, Members
Who signs your payroll forms
Manager
"Alley Burger" Ingredients. What questions do you ask when ordered
8 Ounce Angus beef burger, Garlic Aioli, Bacon, Steak Sauce, Sautéed Onions, American Cheese, Sliced Tomato, Lettuce, Brioche Roll, Fries
Temp / everything on it ok?
How do you end the sale at the Coffee shops?
Thank them for their buisness
How many punches do you get per table? Per guest in in Coffee Shop
1 per person
1 per drink
If a guests asks for water in the coffee shops how do you respond?
We do not have potable water but we have $1 bottle water by the register
Who and why do you fill out a no break slip
Anyone that does not take a break due to flow of business. Break slips are not done in the Alley because there is always down time.
Order of Coffee Roasts
Light:Thesis
Medium-Dark: 1845/Synthesis
Dark: Destroyer
Decaf: Columbia
What questions do you ask when someone orders a drip coffee?
Size? Blend? If they would like room for cream and sugar
What is the Membership dress code for guests in the Alley?
Military Uniform Appropriate
Civilian Attire (business casual)
Appropriate Jeans are permitted during Lunch and Dinner Service in the restaurant
How do you inform a guest that we are "86" something in the Alley and 1845?
We are currently out of that product and offer something similar
What do you do if you forgot to clock in or out?
Notify a supervisor or Manager. DO NOT clock in late
"Farro Vegetable Hash" Ingredients
Add?
Over easy egg, Chicken
Hoe do you present a bottle of wine?
Present the bottle to the table, Open the bottle ( Without setting on table or knee) Pour a sample to the guest that ordered the bottle. Then server a glass to all guests finishing with the guest that ordered the bottle.
What do we log in the Coffee Shops? When for each log
Temp. - 2x daily
Waste- as needed
Cleaning Ice Machine - Weekly
Sanitizing Ice Machine- Monthly
How do we date the food labels?
7 days including the day that you received and/or Opened.
Where are payroll forms
Time clock stations/ 1845 Binders