Pre-Fabs
Status code 08 (closed) but there are some transactions in Visa that appear as "Fraud Dispute Delivered 100.00% Acq liability
What are prefabs:
Action Taken 10.4
Queue Action Taken
Transaction $12.98 for ROL Case# 12345678 shows "Pre Arb Received" in Visa but in CCS, the transaction was reversed due to merchant credit
What is Accept in full and close in Visa?
When merchant has not provided supporting documents.
What is "Fraud Dispute Pre Arb Declined"?
Used when identifying token id along with other details of transaction
What is T.I. (Transaction Inquiry)?
Resource used to identify the meaning of each prefabs
What is job aid 37437 - Claims prefab notes
Three transactions in claim but only two were declined in Visa. The other transaction needs to be taken to loss but no GL ticket created and TRANE has not updated.
What are prefabs:
Preliminary Reasonable Investigation Completed and Awaiting 3rd Party Response
Action Taken 10.4
Queue Action Taken
60 day liability with liability date of 03/15/2021. Transaction in Visa shows "pre arb received" with transaction date of 04/01/2021
What is Accept in full and close in Visa?
Acquirer / merchant accepts pre-arbitration response
What is "Fraud Dispute - Accepted by Acquirer"?
Used when identifying merchant credit or all credits
What is CA (Customer Assist)?
Resource used to identify evidence relating to E-Commerce transaction
What is job aid 66960 - Recovery compelling evidence
Status code is 45 but not all transactions have been worked. One transaction appear as "Fraud Dispute Delivered 100.00 Acq Liability"
What are prefabs:
Preliminary Reasonable Investigation Completed and Awaiting 3rd Party Response
Action Taken 10.4
Queue Action Taken
Several google transactions in Visa, some appear in case status "Fraud Dispute Delivered 100.00 Acq liability" and some appear as "Fraud Dispute declined" and status code is 45.
What is Preliminary Reasonable Investigation Completed and Awaiting 3rd Party Response, Action Taken 10.4 and Queue Action Taken?
The merchant has not responded with negative days to act.
What is "Fraud Dispute – Pre-Arb Timeframe Expired"?
System used to communicate with merchant when making a decision
What is Visa?
Issuer can recall submitted dispute questionnaire within three calendar days if all following conditions met:
What is job aid 37390 - Visa Resolve Online system?
Status code appears as 08(closed). All transactions worked in claim
What are prefabs: Action Taken 10.4 and Queue Action Taken
Partial credit issued and confirmed in CA (Customer Assist)
What is accept partial in Visa?
Active dispute
What is "Fraud Dispute Delivered 100.00% Acq Liability"?
Used to pull and disposition claims
What is CCS?
Remember: When finality letter already sent to customer, PC is never reversed. Proceed with recovery or take transaction to loss as applicable
What is job aid 66959 - Recovery reasonable investigation - Allocation (pre-arbitration response)?
My status code appears as 45. All transactions in claim have been worked per CCS and Visa.
What are prefabs:
Reasonable Investigation Completed and Pending Approval/Finality
Action Taken 10.4
Queue Action Taken
Claim assigned under a non fraud scenario but the transaction(s) also appears in a fraud claim
document the non fraud claim referencing the fraud claim and work other claim as normal
Decision to accept in full and close
What is "Pre-Arb Response Accepted Full by Issuer"?
Used to identify if GL is balanced
What is TRANE?
Fraud and Authorization Dispute Processing Flow
What is job aid 39292 - Visa Claims Resolution workflows