You're In Good Hands
Founded In 1999 as this company.
What is SquareTrade
This is something you might ask a customer buying a shredder.
What is
Are you replacing a shredder today?
or
What happened to your last one?
The seating category has these terms and these 2 options.
What is 2 or 3 years & Standard or Accidental?
This 4 Letter Term is the key to consistent sales.
What is M.E.M.O: Mention Early Mention Often
This sales technique is DIFFERENT from the rest.
What is an ALTERNATE CLOSE?
Acquired by this company in 2017 for $1.4B!
What is Allstate?
These questions would help you determine how a chair would be used by the customer.
Is the chair for home or office?
What features are you looking for?
Are you replacing a chair today?
What happened to your last chair?
These are features of the Standard Seating Plan.
What is coverage for:
Broken Wheels
Broken Parts
Broken Hardware
Broken Levers
The math on talking with customers on the floor is this.
What is the 70/30 Rule?
This sales technique places YOUR informed opinion as the best course of action.
What is a CONSULTATIVE CLOSE?
Studies show that this percentage of claims are resolved each year WITHOUT INCIDENT!
What is 99.4%?
Printing can be a heavy job. Asking these questions would tell you HOW HEAVY a job it is for the customer.
How much printing do you do in a day/week?
How often do you purchase ink/toner?
The Accidental Plan for Seating Covers This.
What is everything covered by the Standard Plan AND 1 time Accidental Stains & Damage?
THIS is but one reason why associates fail to ASK FOR THE SALE.
What is:
Fear of rejection
Lack of confidence
Pushy perception
Spending out of own pocket
In this sales technique, the protection plan is positioned with a review of what is going to be purchased.
What is an ASSUMPTIVE CLOSE.
Allstate protects this many customers.
What is 140 MILLION?
Would you like to see how Allstate will protect your purchase?
These categories have the option of Allstate coverage.
What are:
Laptops/Desktops
Printers/Shredders
Furniture/Chairs
Gear: Backpacks, Bags, Electronics
This is how sales are HARVESTED!
What is BY PLANTING THE SEED?
This sales technique speaks to the FRUGAL buyer.
What is a SAVINGS CLOSE?
Allstate handles, on average, over THIS many claims each month.
What is +10,000?
This percentage of furniture items failed within the 1st 3 years, while costing an average of this to fix.
What is 62% & $233.00?
For Laptops, these are the 3 most common types of damage.
What are:
Cracked Screens
Liquid Damage
Other Accidents
This is why getting a NO is important.
What is, Every NO gets you closer to your next YES?
Asking for the sale is...
What is OK?