CX Wheel
The number of components in the CX wheel
Six/6
Nine/9
What does KPI stand for?
Key Performance Indicator
SAP
Satisfactory Academic Progress
The report used to monitor student enrollments & enrollment goals
UG Registration Report in Metrics
The student experience call disclosure
This call may be monitored or recorded for quality and training purposes.
The Core Competency defined as: Embraces challenges, continuously improves and persist despite obstacles, learns from mistakes and feedback and sees effort as a path to mastery?
Growth Mindset
The number of KPIs in Advising
Three/3
TA
Tuition Assistance
The two components that make up an Advisor's availability average
On Call & Ready
The location of the CX wheel (where can it be found?)
General channel under Allsup's All-Stars or Unify Knowledge (Article #: 000001448)
Lead self is to Advisor, whereas BLANK is to Team Lead?
Lead by example
*DAILY DOUBLE*
The Advising KPIs defined - what are they?
Student Success, Student Satisfaction, & Student Persistence
CSWU
COCE Scholastic Warning Undergrad
Where to find advisor call volume
Advisor Availability and Phone Outreach Report in Metrics
*DAILY DOUBLE*
Name all components/areas of the CX wheel
Commitments, Compliance, Resolution, Relationship, Responsiveness, and Professionalism
The three Core Competency categories
Growing You, Growing Team, and Growing SNHU
Define the difference between KPI and CPI
Key Performance Indicator vs. Customer Performance Indicator
FERPA
Family Educational Rights and Privacy Act
Where to find confirmation of students who have completed their Petition to Graduate
Applicants for Graduation under Metrics and/or SGRD in Colleague
The core value associated with Commitments on the CX wheel
Do the right thing every time
Name at least 5 Core Competencies for individual contributors/Advisors
Learner/Client Focus, Value Differences, Instill Trust, Lead Self, Critical Thinking, Effective Communication, Growth Mindset, Team Player, and/or Drive for Results
The scale range for the Net Promoter Score
-100 to 100
JST
Joint Services Transcript
The Kuali Courses with Equates Report is located under which section of Metrics
Advisor Tools