Customers
What will your new email be?
@poweredbybetter.com
Where will customers see the first disclosure regarding Better + Ally’s relationship?
On the first page of the pre-approval application.
What is replacing "Ally Home Loans"?
"Ally Powered by Better"
What was the first Pixar movie?
Toy Story
How will you answer a customer phone call?
Hi this is [your name] with Better Mortgage proudly assisting Ally…
When will customers first receive the Broker Disclosures to review?
In the Pre-App milestone.
What day will the first phase take place?
August 11th
In Disney's Cinderella, what are the names of Cinderella's two stepsisters?
Anastasia and Drizella
Will YCBM pages be updated to reflect Ally powered by Better?
Yes
Will there be state-specific disclosures in regards to Better and Ally’s relationship in some states?
Yes.
In what phase will you adjust your email signature and begin answering the phone differently?
Phase 1
In what year were the Academy Awards first presented?
1929
How will the new Broker Disclosure & Agreement document be shared with the Customers?
Through a task in Tinman with the eSign Consent & Soft Credit Pull (pre-lock).
What page will Better Mortgage be listed as a broker on the closing disclosure?
Page 5
Who is the broker fee paid by?
The Broker fee is paid by Ally
Who painted the Mona Lisa?
Leonardo da Vinci
Can the Dynamic Tinman Copy of the Customer’s signed Broker Disclosure & Agreement be shared with them if requested?
Yes.
Will the broker fee be applied to every loan? (both purchases and refis, conforming and jumbo?)
Yes
Will Ally pricing strategy remain the same?
Yes
What are three consecutive strikes in bowling called?
A turkey