SKILLS
What is the Law Of Average?
More Opportunity =Better Results
5 Nos = 1 yes
what are expectations to be set on a re-train?
Splitting Apps and setting one goal to hit
Find an umbrella OR move to an indoor apt/townhouse to finish strong
What is breakeven?
minimum amount $$$ to earn to breakeven to pay for (bills, expenses, etc...)
Where is DE Headquarters located?
Houston, TX
Which point am I going to use "Assume the Sale" in the 5 Steps?
Close
A disgruntled Karen asked to take a picture of your badge, what should you do next?
CYA. Contact your manager right away!
It's 10 minutes before leaders meeting and you can not make it on time, What should you do next?
Call the Office/Leader. Not Text.
Why is it important to work a full day?
1. not leaving any money on the table (LOAS)
2. Develop good habits (accountability)
What is the lowest rate DE can offer for electric customers in OH?
5.29 cent /KWH
What are the two most important steps in the Presentation?
KISS & Sizzle the DEAL
Training a new start and the customer slams the door and the trainer moves to the next door and asks "what new start is doing over the weekend?" Which Theory is this called?
Swan Theory
You're team daying with your brand new leader and you're at 5 app and your new leader is still only at 1 application. What should you do next?
Finish strong with your new leader until they ring the bell.
your new start is over-sharing their personal weekend habits (getting high or getting wasted) day 1 training. what should you do?
change the subject (build a professional relationship b4 a personal relationship)
10 customers
Quality customer doesn't have a bill handy, what do I do next?
call utility for account digit or help register online to verify through web
Wet Cement Theory
What is the perfect example of day 1 training?
have fun and make $$$
text TPV is down, what should you do next?
Pivot to Phone TPV to enroll customers
What does PUCO stand for?
Public Utilities Commission of OHIO
Practice & eliminate soft words
When training a problem new guy,
Billy says he's had previous sales experience and says "he knows.." every time you give feedback. What should you do next?
Let them fall flat on their faces
on your way to the field you noticed you have a flat tire, what should you do next?
While help is on the way, find territory near by to finish strong until the tire is fixed.
what is Jane's Middle Name?
Y
How many total customers do NRG & DE have combined?
6.7 million Total Customers