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The Wild, Wild Web
Discuss This!
Quest for Info
Hey, I've got a quick question for you
100
This internal facing database is where bugs are reported.
What is Mantis?
100
This information site's articles can be created and edited by anyone.
What is Wikipedia?
100
This discussion forum is for employee access only.
What is FortiVision?
100
This site is the world's most popular search engine.
What is Google?
100
This staff member can help you to identify a subject matter expert.
Who is a team lead?
200
This employee only web portal to each department's most popular information requires an LDAP login to be viewed.
What is www.myfortinet.com?
200
These public documents are lengthy and dry but contain highly detailed information about open standards.
What is an RFC?
200
These non-Fortinet controlled websites allow for IT professionals to ask and respond to questions amongst each other.
What are external discussion forums?
200
This site contains many PDF files with information about all of Fortinet's products.
What is Fortinet's Documentation Site? (docs.fortinet.com)
200
These staff members take escalated tickets from Level 1 engineers.
Who are Level 2 engineers?
300
This database allows for internal and externally visible notes to document issues.
What is FortiCare?
300
This public Fortinet website has information on Botnets, Viruses, Web Filtering, Application Control and Intrusion & Vulnerability.
What is www.fortiguard.com?
300
This instant messaging program allows you to chat with colleagues to ask questions.
What is Skype?
300
This PDF document only contains examples of the most common configuration examples.
What is the Fortinet Cookbook?
300
These engineers get the most complex technical issues escalated to them and may not be immediately available for assistance.
Who are Level 3 engineers?
400
This website is where you find publicly posted Customer Service Bulletins (CSB).
What is support.fortinet.com?
400
This type of document has not been created by Fortinet and should not be linked to in an external facing customer note for instructions on how to resolve a product specific issue.
What are externally created documents?
400
This public site allows employees and non-employees to post and answer questions.
What are the Fortinet Technical Discussion Forums?
400
This publicly visible Fortinet resource has articles on common issues and solutions.
What is the KB?
400
This employee oversees day to day operation of TAC and responds to customer complaints.
Who is a manager?
500
Employee and public facing training materials are available at this site.
What is the Fortinet Learning Center?
500
These companies also sell networking equipment and have KB articles that may be of value to review.
Who are third party vendors?
500
This resource is busy performing their day to day functions and may take some time to provide a response to your question.
What is a Fortinet Employee?
500
Publicly viewable recordings of common feature implementations are available at this site.
What is the Fortinet Video Library?
500
These staff members write code for Fortinet's products and should only be approached through a bug report.
Who is a developer?