This type of document has not been created by Fortinet and should not be linked to in an external facing customer note for instructions on how to resolve a product specific issue.
What are externally created documents?
400
This public site allows employees and non-employees to post and answer questions.
What are the Fortinet Technical Discussion Forums?
400
This publicly visible Fortinet resource has articles on common issues and solutions.
What is the KB?
400
This employee oversees day to day operation of TAC and responds to customer complaints.
Who is a manager?
500
Employee and public facing training materials are available at this site.
What is the Fortinet Learning Center?
500
These companies also sell networking equipment and have KB articles that may be of value to review.
Who are third party vendors?
500
This resource is busy performing their day to day functions and may take some time to provide a response to your question.
What is a Fortinet Employee?
500
Publicly viewable recordings of common feature implementations are available at this site.
What is the Fortinet Video Library?
500
These staff members write code for Fortinet's products and should only be approached through a bug report.