Which tab?
You would use THIS tab to check the Node.
What is Location Summary?
What package includes Red Zone?
What is Sports Plus?
What type of box would a customer use to watch HD programming without access to VOD?
What is a HD-DTA?
What is the first thing we verify once a customer calls in?
This planet was discovered in 1846 its largest moon triton was discovered less than a month later
What is Neptune?
You would use THIS tab to check on a customer's current packages.
What is Location Details?
What package would a customer order for Game of Thrones?
What is HBO?
Which box would a customer use to access both HD channels as well as VODs?
What is an HD converter box?
True or False: A customer can verify CPNI in the automated system.
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Who is Bjork?
You would use THIS this tab to see a customer's current balance.
What is Billing Statements?
Which package typically includes channels like Disney Jr and Nick Toons?
What is the Family Package?
What is the name of a box that a customer uses to record and access their favorite TV shows.
What is a DVR box?
True or False: We are still required to verify the four-digit access code when a customer comes in pre-verified.
False.
Before he was 10 this austrian had played for maria theresa & france’s louis xv
Who is Mozart?
You would use THIS tab to see when a customer is going to be disconnected for non-payment.
What is Billing Statements -> Collections -> Events. (Also viewable on the bill.)
Which package has specific movie channels like Encore Westerns?
What is the Movie tier?
What is TiVo?
What should we ask when a customer cannot remember their access code?
What is the secret question?
This trainer is the best. Like, ever. Okay?
Who is Geoff?
You would use THIS tab to see payment method updates.
What is Payment Method -> View Change History.
Which package has programming like The Outdoor channel and Big 10?
What is Sports and Info?
What is it called when a customer is receiving their television without the use of a cable box?
What is direct connection?
If a customer does not know either the access code or the secret question, how do we verify their account?
What is calling the service telephone number?
You need this liquor to make a moscow mule
What is vodka?