Equipment
cost $11.00
what is legacy cable boxes
Types of mobile plans
What is 1gb, 3gb Unlimited plan, unlimited max
4
When can TSSP be provided?
What is never
How to Verify Account
Customer’s Full Name
Customer’s Full Address
Access Code
Last 4 of SSN
Equipment Serial Number
Equipment MAC Address
needed for DVR playback on Altice equipment
what is SD Rewind Card
Types of devices we offer
Apple, Samsung, Moto
what are the two main Competitors
What is Verizon Fios and Frontier
What is $99.00
What is your manger name
Who is Kitty (Kathleen Powell) (Saulo)
No TV service required! Just stream your favorite Apps all in one device! To le
what is Optimum Stream
How much does 5g access cost?
What is Free!!
when is seasonal offered
what is End of Aug to April bill cycle
types of Markets
Pre Gig, Gig, 400, Limited
how to de-escalate a call
what is ask 3 open ended questions
Can be used instead of an Altice mini boxes as long as cx has one Altice box on account
What is Apple TV Box
What network do we piggyback from?
Who is T-Mobile
What is the name of the grandfather package(s)
Economy, value, preferred, Sliver, Gold
What is Home Security.
Kristi's dog name
Olivia Butterscotch Wrinkles Adams
Altice USA’s mission
commit to its customers, its employees, and its local communities