Refund Resolution
Duplicate Filing
Disclosure
Account Issues
Balance Due
100

What is a TC 170

What is Estimated Tax Penalty

100

This IRM should be referenced TP files MFS on November 05 after Filing MFJ

What is IRM 21.6.1.5.5

100

This action may be taken if taxpayer  does not provide correct date of birth during disclosure?  

What is Additional Taxpayer Authentication?

IRM Reference:  21.4.1.5.7.1(6)

100

When you suspend the case to Statute and request a Quick assesment

What is Statute Research

IRM Reference: 25.23.4.6.2.1

Barred/ quick Assessment referral Guide SERP

100

The account has T- freeze with balance due in status 22 for an individual account, we will transfer the taxpayer to this extension for assistance.

What is 1075 ENG 1071 SP? 

IRM Reference: 21.5.6.4.39

TTG: ACS

200

A return is on ERS status 349, this timeframe should be provided to taxpayers for resolution.

What is 10 weeks timeframe?

IRM reference: 21.4.1.4.1.2.6 (9).


200

What TC needs to be input on Taxpayer "A" account to cross reference TP "B "

What is IRM 21.6.2.4.4.3

200

This should be requested if the taxpayer address does not match the one on IDRS?

What is request the address as it appears on the last tax return or as modified by IRS records?

IRM Reference: 21.1.3.2.3 (5)

200

RSED is expired how many days the TP has to submit the information requested?

What is 45 days, 70 days for overseas 

IRM 21.5.3.4.3 

200
This tool must be used by AM CSR to assist taxpayer with penalty relief requests.

What is Reasonable Cause Assistant (RCA)?

IRM Reference: 21.2.2.4.5.1

300

 TC 977 is posted and there is no TC 150 posted

What is an E-freeze IRM 21.5.6.4.9

300

This IRM should be reference when the return has posted and the account contains a TC 976, TC 971 AC 002

What is IRM 21.6.2.4.4


300

This should be requested if there is an IDT IDT1, IDT3, IDT8, IDT9, MXEN, SCRM or SSA2 open control in the module.

What is request additional taxpayer authentication? 

IRM Reference: 21.1.3.2.3 (8)

300

To correct a date of birth error on IRS records give the taxpayer this phone number for the Social Security Administration.

What is 800-772-1213. IRM 21.1.3.2.3 (5)

300

These status indicate the account is on balance due notice status.

What are status 21, 54, 56 & 58?

Reference: Document 6209 Section 8A.

400

The module has a Refund Hold with a posted TC 971 AC 804 and TC 971 AC 805. This IRM should be referenced for procedures.

What is IRM 21.5.6.4.35.4 Refund Holds?

IRM Reference:21.5.6.4.35.4


400

This letter is sent to the taxpayer when we denied the claim 

What is letter 105C? 


400

This IRM should be referenced when disclosing return information of a minor.

What is IRM 11.3.2.4.10?

IRM Reference: 11.3.2.4.10


400

This form must be the October 2011 version or later to be processed.

What is the Form 2848? IRM 21.1.3.3 (9) Note.

400

This status indicates the account is assigned to a Revenue Officer.

What is status 26? 

IRM Reference: 21.5.6.4.39

Document 6209 Section 8A

500

TP sent and amended return requesting a direct deposit

What is a 872 Reference Number

IRM Reference: 21.5.3.4.18.1

500

Wrong return posted 1st  

What is IRM 20.1.2.2.6.3


500

This information may not be discussed with a Third Party Designee.

What is may not discuss collection or examination proceedings (e.g., issues that are beyond return processing issues such as when the account is assigned to ACS, Examination (Exam), AUR, etc.).

IRM Reference: 21.1.3.3.1

500

Taxpayers should be referred to this number in regards to Innocent Spouse Status.

What is 855-851-2009?

Reference: TCD 0034

500

This IRM should be referenced when the taxpayer requests penalty relief through oral statement.

What is IRM 21.5.2.4.9.2?

IRM Reference: 21.5.2.4.9.2