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Kana
2016 Readiness
100
15 Seconds
What is the amount of time before Kana changes agent status to unavailable when chatter is not responded to.
100
Information regarding cases routing to StandardPredetermination WB can be found in.
What is Annual readiness for tech's Job Aid.
200
Where one can conference another Kana agent.
What is ORX PRIOR AUTH?
200
Where one identifies next years formulary.
What is 2015 vs. 2016 formulary crosswalk.
300
Default
What do you type into orginization to login?
300
The most updated version of the crosswalk can be found in.
What is Annual Readiness for Tech Job Aid and Annual Readiness Job Aid.
400
The proper process when at lunch during Kana rotation.
What is logging off?
400
Pre-benefit Determination checkbox is located.
What is Additional Drug Detail Screen
500
Tab where Kana agents can send Job Aids to kana Chatters for review.
What is MyRxAdvisor
500
Out members were notified of formulary changes via this letter (ANOC).
What is Annual Notification of Change Letters.