PII
The only way you do not need to verify PII before taking an action in Reach such as deactivating an account.
What is Authenticated?
The member enters their email address and password during this step.
What is step 1?
What a member needs to do still if their email did not change through self service.
The response to send to a member when they refuse to provide PII and are receiving emails from Credit Karma without having an account.
What is 'Deactivate - R1'?
The color of the left side of reach for a validated account.
What is the color green?
The number of typos a name can have as long as ALL other information matches.
What is 1?
When the member answers questions from Equifax.
What is step 3?
The email address member support is able to update a member's email to
What is the email they are writing from?
The correct response for when a member says they did not create an account and their email is tied to an account with no PII in Reach.
What is 'Deactivate - Blank Account'?
The color in reach when an account is deactivated.
What is red?
The number of typos accepted for the month in the member's date of birth
When the member's TransUnion report has been successfully pulled
What is step 3?
What to send a member when you see their account has a '_deactivated' tag and the Reach notes shows 'Deactivated: Possible Fraud' (2 responses)
What is 'Previously Suspended' and 'Send Documents R1'?
What to send to a member when the PII on their case does not match Reach and they have told us they are receiving emails from Credit Karma.
What is 'Deactivate - No Match'?
You will see this color when a member is stuck in step 3
What is the color yellow?
The number of days the day of birth can be off by.
What is 1?
The title of the response to send when a member has not checked the box during Step 2.
What is 'Failed Validation'?
The response(s) to send to a member that wants assistance from us to change their email address.
What is 'Send Documents R1'?
What is 'Deactivate - Match'?
The color for an account that has successfully had its email and password set up.
What is orange
The response to send if member's PII and email does not pull up account in Reach.
What is 'Lost Person'?
Where you check in Reach if a member is unable to answer the questions from Equifax.
What is the ID Verify Log?
The email address we want members to be aware of after completing an email change for them.
What is 'notifications@creditkarma.com'?
What do you do for a member when they know they started to create an account then later decided they did not want one? (3 things)
What is clicking the 'Deactivate' Hot Action button in Reach, leaving reach not of the case #, and sending 'Membership Canceled'?
The place to look for a validated account if reach found only deactivated accounts when search by email.
What is the duplicates table?