Job Skills
What is the primary role of a Medical Administrative Assistant?
To support the healthcare team by managing administrative tasks, such as scheduling appointments, managing patient records, and handling billing.
What is HIPPA
Health Insurance Portability and Accountability Act.
Explain the importance of patient confidentiality.
Patient confidentiality is crucial for protecting sensitive personal health information and maintaining trust between patients and healthcare providers.
Explain the importance of medical records management.
It ensures accurate patient information, supports quality care, aids in legal compliance, facilitates billing, and helps in the continuity of care.
PMH
Past Medical History
What are the key components of a patient intake form?
Patient demographics, medical history, insurance information, and consent for treatment.
Explain "EHR".
Electronic Health Record; a digital version of a patient's paper chart, which is real-time, patient-centered records that make information available instantly and securely to authorized users.
How do you manage scheduling conflicts in a medical office?
By communicating with patients to reschedule appointments, prioritizing urgent cases, and using scheduling software to track appointments effectively.
Explain how to handle a patient's medical records securely.
Secure handling of medical records involves using locked filing cabinets, password-protected electronic systems, limited access to authorized staff, and regular audits to ensure compliance with regulations.
AAMA
American Association of Medical Assistants
What are the common medical billing codes?
ICD codes for diagnoses, CPT codes for procedures, and HCPCS codes for services and supplies.
Explain "patient confidentiality"
The ethical principle and legal requirement that a healthcare provider cannot disclose any personal health information about a patient without their consent.
Explain the importance of medical records management.
It ensures accurate patient information, supports quality care, aids in legal compliance, facilitates billing, and helps in the continuity of care.
What is the purpose of maintaining accurate medical records?
The purpose is to provide continuity of care, facilitate communication among healthcare providers, and ensure legal protection for both the patient and the provider.
MSHP
Multiskilled Health Practitioner
Describe the process for scheduling a patient appointment.
Collect patient information, check the provider’s availability, confirm the appointment details with the patient, and document the appointment in the system.
What does "copayment" mean?
A fixed amount that a patient pays for a covered healthcare service, typically due at the time of the service.
What are the legal responsibilities of a Medical Administrative Assistant?
Responsibilities include adhering to privacy laws, ensuring accurate documentation, and reporting any suspicious activities related to patient care.
What information is typically included in a patient's medical history?
A patient's medical history usually includes past illnesses, surgeries, allergies, medications, family medical history, and lifestyle factors.
PCP
Primary Care Provider
Name one key skill required for effective patient communication.
Empathy is a key skill that helps in understanding and responding to patients' needs effectively.
What is the purpose of a release of information?
To obtain patient consent for sharing their medical records with other entities.
Describe the process of scheduling an appointment in a healthcare setting.
Scheduling an appointment typically involves checking the provider's availability, confirming the patient's details, providing necessary information about the appointment, and documenting the appointment in the system.
What are the steps to ensure the security of patient records?
The steps include implementing strong passwords, regular software updates, encryption of data, restricting access to authorized personnel, and training staff on privacy practices.
HITECH
Health Information Technology for Economic and Clinical Health Act