1-5
6-10
11-15
16-20
21-25
100

of the following which one is the correct format dateline for a business letter? 

Aug. 20, 2012 

Aug. 20 2012 

August, 20, 2012 

August 20, 2012 

 8/20/2012

August 20, 2012

100

How should you fold an invoice that will be placed in a window envelope?

Use an accordion fold

100

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.

grammatical errors

100

If you want an item delivered as soon as it reaches the recipient's post office, use ____

special delivery

100

A reference book that provides up-to-date information on both prescription and nonprescription drugs is ____.

the Physician's Desk Reference

200

 The steps in processing mail involve sorting, recording, annotating, and ____

distributing

200

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.

padded envelopes

200

Which of the following envelopes is most easily read by an OCR system?

A computer-printed envelope using the default font

200

A reference book that gives definitions of general words as well as how to spell, divide, and pronounce words is ____

a dictionary

200

The body of the letter should ____.

begin two lines below the subject line

300

Formatting, data, and ____ errors can occur when you are preparing a document.

mechanical

300

 Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

Certified mail

300

Formal business stationery on which the doctor's name and address are printed at the top is ____.

letterhead

300

Notations include information such as the number of enclosures that are included with the letter and ____.

 the names of other people who will receive copies of the letter

300

Most medical offices consider the -------------------- too informal for business use.

simplified style

400

In general writing, use numerals when the number is ____ or greater.

11

400

First-class mail must weigh ____ or less.

11 ounces

400

the following mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?    

Registered mail

400

Regular mail service includes first-class, Parcel Post, Priority, and ____ mail.

Express

400

The first step in processing incoming mail is to _____ it.  

sort

500

characteristic of mixed punctuation is ____

 a colon after Attention in the attention line

500

 The impression or pattern that can be seen when paper is held up to the light is called a ____.

watermark

500

Formatting errors include errors in ____.

indenting, line length, or line spacing

500

indenting, line length, or line spacing

punctuation

500

The complimentary closing is ____.

placed two lines below the last line of the body