dashboard
How do you open the Contact Control Panel (CCP) from your dashboard?
By selecting the Phone Icon, in the top right corner.
After the third party connects what option do you select?
“Join” to warm transfer
14. Prior to logging out at the end of your shift what status do you need to change to?
Offline
What are the agent logs used for?
For troubleshooting porpuses on CCP
What browsers are to be utilized for Amazon Connect?
Chrome or Firefox browsers
How do you complete the transfer?
Select “Leave Call”
Prior to logging out, what status should you select?
Select, “Offline” status
How do you download the agent logs?
Go to settings, scroll down and select “Download Logs”
Where do you go to change your status?
The change status drop down on the Contact Control Panel (CCP)
How do you transfer a call to a number that is NOT in your quick connect list?
Click the number pad option , dial the number and click call
How do you end a call?
Select “End Call”
what is the 1 step to download logs
pressing setting in CCP