Timecard Punch Edit
What are the two reasons an admin/supervisor receives an error for "Someone else already resolved the timecard edit for you."?
1. The Timecard Edit feature does not support any future dated changes (records) done after the Time Pair Edit request date.
(Effective dating changes)
2. The error message listed above will also be generated if an employee submits a Timecard Edit ahead of time then later punches in for the same time period causing an overlap.
(existing time pairs on an employees' timecard)
Can Punch Edit Request changes be submitted through the ADP time Kiosk tablet?
Yes
How does quick clock functionality work?
Open forum
If a client calls ADP stating they received a CAP, what should we be requesting the client to do to help use navigate the situation?
Upload the CAP to the SR in the attachments area
Where can you find the link to the Amazon Playbook?
Pinned in the Amazon team chat.
ADPWorks
If a client admin/supervisor edits their employees' timecard, what percentage must they be below to stay in compliance with Amazon regulations?
What options does a tablet allow use to verify the employee punching?
1. entering badge number
2. Bio-metrics
What is the name of the mobile app?
ADP Mobile Solutions
What report(s) can a client run to determine their timecard edit percentage?
1. Punch Source Report.
2. Amazon Time Punch Metrics Summary Report -- this is a sample report
These are our main Technical Consultants for Amazon?
Who is Michael Oliveri and Ryan Stanford?
Where does an admin/supervisor go to approve punch edit request? Provide menu file path.
My Team -- Time & Attendance --Team Dashboard -- Things to do
Are scheduled restrictions available on the ADP Time Kiosk?
No
Can an employee have a different username and password for the mobile app and the Workforce Now platform?
No -- they use the same username/password
What Process must we follow if the client requests a change to their programming that can potentially put them out of compliance?
Follow the out of compliance email process located in the Playbook.
What time is Amazon support available for clients?
24 x 7
We have an afterhours team
What pay period can a client admin/supervisor see and approve timecard punch edits?
Current pay period only.
What 2 ways can you attach a geo-location restriction to an employee that is using the ADP Time Kiosk App?
1. Assigning employees to the mobile geo-locations in WFN.
2. Assigning a geo-location restriction in the settings of the ADP Time kiosk app.
How do we restrict employees from clocking in/out through the mobile app but allowing all other functionality?
Creating a no punch/impossible Geo-location Restriction, and then mass assign to all employees.
Does ADP open previous cycles so clients can edit a timecard?
If the answer is no, how should that process be performed?
NO.
Payroll adjustments should be made under the current pay period with the correct transaction date in question.
How do you know if a client is an Amazon affiliate?
Look in the WFN Database to confirm.
Or
Check the company alerts.
Explain how to run a Time Punch Edit report.
How do you know if it was approved?
Open forum
When factory defaulting a tablet, can you use the same tablet name that was previously used?
Andriod -- No
Ipad -- Yes
Verify that the serial number in the tablet matches the serial on the tablet profile for clock name.
What are the advanced options for the mobile transactional punching?
Punch In
Meal Out
Meal Return
Punch Out
Transfer Punch
Can Amazon clients utilize the grace rounding?
No
Can Amazon clients use timeclocks for employees punching?
Yes, but we push the mobile app and ADP Time Kiosk.
Bonus 100 points if you can explain why we try not to push timeclocks to clients.