Triage and Red Flags
The tool you use to send a triage to the clinical team
What is a Triage Encounter with HelpOut to VMT?
Pediatric Meet & Greet appointments are scheduled here
What is on the parent or guardian’s account?
A CSS can send a prescription to a pharmacy?
What is No?
GO AHEAD, MAKE MY DAY
GIVE 400 POINTS TO THE LAST PLACE TEAM!!!!!!
Medical records requests can be submitted verbally over the phone
What is No?
The capitol of Germany is this
What is Berlin?
You can send triage requests through Slack.
What is False?
Meet & Greet appointments are billed to insurance
What is False?
The difference between a renewal and a new prescription request is this
What is renewal = existing medication; new request = new or changed medication requiring evaluation?
Where you can find orders in 1Life
What is the Orders section in the patient chart/workspace?
TAKE ME OR PASS ME?????
DOUBLE YOUR POINTS!!!!!!
The largest planet in our solar system is this
What is Jupiter?
A patient reports chest pain—your immediate action is to do this
What is initiate triage immediately via HelpOut to VMT?
You must send THIS after booking or rescheduling an appointment?
What is a post-call survey message?
A patient says their pharmacy didn’t receive their prescription—the first two things you verify are these
What is check prescription status in chart and confirm correct pharmacy?
A “Signed” order status means this
What is the order is finalized but may still require prior authorization?
A patient asks for the status of a records request, the FIRST thing you check is this
What is whether a request exists in the chart or tasks?
ITS DECISION TIME, WILL YOU TAKE IT???
WIN 500 POINTS!!!!!!!
A senior patient reports dizziness from 2 days ago but feels fine now—you should do this
What is triage the patient?
WILL YOU TAKE IT? WELL WILL YOU??
LOSE ALL OF YOUR POINTS MWAHAHAHAHA!!!!!
A Prior Authorization is in progress and the patient calls upset and impatient—your exact steps to handle this are these
What is review order, leave detailed comment, and notify or Slack CSS III (ATT)?
This type of order is used to refer a patient to a specialist
What is a Consult order?
You can disclose a patient’s membership status to someone who is not the patient
What is HECK No?
The Titanic sank in this year
What is 1912?
A patient declines triage but reports concerning symptoms—all of the required steps you must take are these
What is create triage encounter, mark high priority, initiate HelpOut, and document refusal?
The reason a CSS can’t book Weight Loss Initial Consults and what must the patient complete first
What is patients must complete the Weight Loss Intake Survey in the app before booking?
TAKE ME OR LEAVE ME????
LOSE 500 POINTS!!!!!!
A facility did not receive an order, these steps should be taken
What is confirm fax number and resend the order?
This is the process when someone calls in from a lawfirm wanting to send us a subeona
CT Corp preferred
This is the only element on the periodic table named after a planet
What is Uranium?