AIDET
What does the "D" in AIDET stand for?
Duration
What is it called when we provide the who, what, when, where, why, and how we are doing what we are doing when providing patient care?
Narration of Care
Guess What
Free Points!!
When we use AIDET, we reduce patient _______
anxiety
Narration of care can reduce ______ and increase _____.
anxiety
compliance
What do patient's feel is the most important area of opportunity for our teams?
Communication
–Info CP Shared how procedure went
–Info Nurses gave to prep for procedure
–CP explain why procedure important
–CP explanation about procedure
AIDET is not a _____.
Script
How does narrating care benefit the family member/care partner?
• Be more likely to engage and participate in their care
• Ask more and better questions
• See how focused the staff member was on them; appreciate their concentration and mindfulness
• Feel more secure that they are in good hands
The use of key words in our patient interactions has a direct positive impact on the patient's overall ______.
Perception
Why do we use AIDET?
(Give 2 Reasons)
Patients…
•Have no privacy
•Have lost control over daily activities
•Patient/Families are anxious
•Patient/Families don’t understand hospital routine
•Are afraid for the unknown
How does narrating care benefit the patient?
(give 2 examples)
• Know what is happening and why it is happening
• Know what to expect
• Feel less anxious
• See how focused the staff member was on them; appreciate their concentration and mindfulness
• Feel more secure that they are in good hands
Name the 5 Key Words
Safe
Comfort
Private
Always
My Pleasure
What does AIDET stand for?
Acknowledge
Introduce
Duration
Explanation
Thank You
How do we narrate care?
(give 2 examples)
•Explain each step as you perform it, so they know what to expect
•Describe any symptoms or discomfort they may experience
•Keep it as simple as possible, use plain language
•Ensure information given matches the abilities and understanding of the patient
•Use open ended questions and teach-back to confirm understanding
Pick a partner - one of you is the patient, the other as a clinical staff member. Show us how you close out a patient visit.
*action*