You use this activity type when engaging patients who do not have drug yet.
What is Pre-Injection Training?
100
If a patient has started therapy and then discontinues therapy you change their status to this.
What is Inactive(Discontinued Therapy)?
100
A patient with Medicare and a patient with no insurance should be documented as having Open Enrollment in this month.
What is October?
100
These 3 fields in Veeva have to be changed the first time you speak to a Newly Enrolled patient who has not yet started therapy.
What is Current Patient Status, Initial Drug Experience and check off Data Reviewed by Ambassador?
Bonus: What page can you find Patient Status rules?
Bonus: What page can you find Initial Drug rules?
100
These events trigger a milestone being created.
Bonus: Milestones are on this page in the Business Rules.
What is Program Enrollment (Intake), Drug Receipt, Therapy Initiated, Program Re-Enrollment, Therapy Re-Initiated.
200
This activity type can be used when leaving a message or for your next interaction for a Newly Enrolled patient.
Bonus: If you are the making the first call ever to this patient, you use....
What is Ambassador Initiated?
Bonus: Initial (1x)
200
You should try to contact a Newly Enrolled patient for ____ weeks.
What is 4-6?
200
This Medicare patient has applied for APAF, you should change their Payor to.
What is Government+?
200
The Initial Drug Experience of a patient who was enrolled on May 1st and started Therapy at the doctors on April 2nd is.
What is Bio Naive?
200
There are 4 areas of assessment in a PRA, they are....
What is Commitment, Proficiency, Financial Support, Treatment Knowledge?
300
The activity and sub-activity for In Person Injection Training visits.
What is Education/Injection Training?
300
If you do not reach a Newly Enrolled patient in 4-6 weeks you should change their status to.
What is NRE?
300
During your first In-Person visit a patient states he has great insurance, pays $5 for his medications and isn't worried about the cost of medication. You should guide him to...
What is call Pharmacy Solutions?
300
You receive an email from Intake that a new fax form has been received for one of your inactive patients. You take these steps.
What is create Program Re-enrollment Milestone, change status to Newly Enrolled, call patient.
300
You want to assess a patients' financial support independence. You ask this question. (Several options)
What will you do if your insurance changes?
What concerns do you have about the cost of medication in the future?
What questions will you need answered in your next OE period?
How will you find out what your new coverage is in January?
What do you recall about your Savings Card dollars?
400
This activity type is used for injection training over the phone with a remote patient.
What is Remote Injection Training?
400
After working with a patient for a month, she decides she does not want to start this medication. You change her status to.
What is Disqualified?
400
A patient with Medicare started therapy in November and could manage the $140 monthly copay. In January she calls you because her copay is now $1100. This happened because...
What is every year the patients deductible and coverage phase reset. She was in catastrophic phase in November (5%) and now in January she is in the Initial Phase (33%). She should call Pharmacy Solutions right away!
400
You receive an email from Intake that one of your NRE patients has called 1-800-4HUMIRA asking for an Ambassador. You take what steps.
What is create a Patient Initiated/Left Message interaction, create a Program Re-enrollment milestone, change status to Newly Enrolled, call patient.
Bonus: What page is this on?
400
A patient does not want to inject himself, his wife does his injections every other week. You ask him this question to assess if he is prepared to manage his injections.
What is your plan if your wife is ill or away?
500
This activity type is used for interactions in the first 4 months of therapy.
What is Adherence?
500
You have left an Adherence patient several messages each month for 2 months. What are your next steps?
What is send Veemail, send a card, leave last message and change to Inactive (Lost To Follow Up).
500
A patient has received their medication with a $5 copay and doesn't see why they should call Pharmacy Solutions. You tell them about this pharmacy rule.
What is first fill?
Bonus: Tell this patient about another patient who had an issue with the 2nd copay.
500
The most recent version of the Business Rules can be found where.
What is Patient Outreach Operations Portal.
Bonus: Show us
500
Every patient must have at least 1 PRA completed by when.