Life is Like a Box of Chocolates...You Never Know What You're Going to Get
100
Do we offer shuttle service to the airport?
No, we do not offer shuttle service to the airport. However, there are two services that we recommend: Go Airport Connection and Blackline Limo
100
What is the maximum amount of time a caller should be allowed to wait on hold?
One Minute
100
How many departments does our team consist of? Name them.
Four
Guest Services
Housekeeping
Culinary
Food & Bverage
100
True or False:
The Ambassador Hotel was once an apartment building.
False:
The Ambassador was built as and has remained a hotel since opening in 1928. For a period of time, the hotel offered weekly and monthly rates. However, a portion of the guest rooms were always sold at nightly rates.
100
Where is the nearest Starbucks?
We serve Valentine Coffee in Cafe; Deco, which is located near the WI Ave entrance. Valentine coffee is a local artisan products that is of superior quality to Starbucks.
200
What are the shuttle service boundaries to the North, South, East and West?
North - North Avenue
South - National Avenue
East - Lakefront
West - Miller Park
200
State the correct telephone greeting to be used when answering the telephone.
“Good morning! Thank you for calling the Fitz. My name is Amy, how may I be of service today?”
200
Where is the Sales office located?
Lobby of the Ambassador Inn
200
Prior to the hotel's 2005 renovation, who owned the hotel?
The Wiegand's purchased the hotel in 1995
200
You are delivering a room service order. The guest answers the door in only a towel. What do you do.
Politely inform the guest that you will return shortly to allow time for the guest to dress. Return to the restaurant and contact a manager.
300
A guest would like to make shuttle reservations to coincide with their dinner reservations. What do you do?
Obtain information and assist with making reservations with the shuttle department or front desk.
300
State the correct script for transferring a telephone call or ending a call
"It is my pleasure to connect you."
300
Who is responsible for answering questions about our services?
YOU! Everyone!
300
What year did Envoy and Caffe' Deco open?
2005
300
How did we come up with the name "Gin Rickey"?
a "Gin Rickey" is a classic pre-prohibition cocktail. It was on the Ambassador's original lounge menu circa 1928. It was also a favorite cocktail of F. Scott Fitzgerald, who "the Fitz" is named after.
400
The surface lot is full and I had to park in the structure. I am a guest of the Fitz. Do I need to pay and if not, how do I exit?
Parking is complimentary for restaurant guests. A parking pass is available at the host stand or the hotel front desk.
400
What must you ask for before transferring a call to a guest's room?
Nothing...transfer the call to the front desk
400
A caller asks to verify that "so and so" works at Gin Rickey. What do you do?
Politely inform the caller that you are unable to provide the information per company policy. Transfer the call to HR (Amy).
400
What was on the property that the hotel currently sits on prior to 1928?
The mansion of Amos Appleton lawrence Smith, the attorney to Captain Frederick Pabst
400
I have a reservation for dinner in the Fitz. I would like to take the shuttle to the Marcus Center for a show. The show starts at 7:00pm. What time should I make my shuttle reservation for?
6:30pm, as the shuttle departs the hotel at the bottom of the hour.
500
Be an Ambassador for the city...List 5 popular sightseeing attractions.
Art Museum, MKE Public Museum, Miller Park, Lakefront, Third Ward, Brewery Tours, 5th Ward, Zoo, Riverwalk, Discovery World, Festivals, etc.
500
May I please speak with the owner?
Transfer to the GM
500
There is a light bulb out in the cafe. What do you do?
have the front desk agent send an email to maintenance.
500
Name 5 original elements of the hotel's decor.
Elevator doors
Marble floors
Nickel sconces
Lobby Chandeliers
Iron grates
Radio cubbies
Glass doors
Terrazo floors
Staircase rails
500
How much does it cost to access the wi-fi? What is the password?