Mission/Vision/Values
Best Patient Experience
Regulatory Readiness
Miscellaneous
100

Name 3 of the SPIRIT Values

What is Service, Patient First, Integrity, Respect, Innovation, Teamwork?

100

What does AIDET stand for?

What is Acknowledge, Introduce, Duration, Explain, Thank Patient?

100

The least amount of time required to wash hands

What is 20 seconds?

100

What is PASS?

What is Pull, Aim, Squeeze and Sweep?

200

This Person sends out a bi-weekly Virtual Huddles to all associates?  

Who is Dr. Argyros

200

What service is used for the Patient Satisfaction Survey?

What is Tonic?

200

The recommended hand hygiene method when hands are not visibly soiled

What are alcohol-based hand rubs?

200

What is RACE?

What is Rescue, Alarm, Contain, Extinguish or Evacuate?

300

What does the A in LGBTQIA stand for? 

What is Asexual

300

What are 4 components of a successful telephone greeting?

What is Initial Greeting, Office/Institution Introduction, Your Name, and Opening Questions?

300

These types of nails are not permitted for associates who have patient contact

What are artificial nails or extenders?

300

What is Code Silver?

What is active shooter, hostage?