BRIEF ENCOUNTERS
What information does the client need to provide before a scope is submitted into SWOP?
Small category, UL Lead + Approver
What is the requirement to ask for an exception to start work without a PR#?
Cost approval from client via email
What billing type do you select in OMG when you are booking a project that will leverage a blanket PO#?
Chargeable work
What do you do when the client adds a new asset request that not included in original scope?
Charge incrementally
Your client is pressuring you for a timeline before scoping. How do you respond?
Remind them we cannot provide a timeline until we have an approved cost, let them know we will do everything to expedite once that step has been completed without committing to a deadline
What do you do when your client contact isn’t showing up in SWOP as the UL Approver?
Flag it to them with a screenshot
A client requests a print output of a design – how would you scope?
GMAL for design, bespoke for mechanical output
What is the difference between the FTE parent and child job in OMG?
Parent job is for billing, child job is for time tracking
What do you do when the client shares a high volume of edits to an asset in scope but 2 rounds already used?
Review the project burn to assess if incremental scope is needed
Your client wants to end their FTE engagement early. What do you do?
Inform them of the 90 day period per our MSA, flag to senior leadership team
Your client sent you a new request with only 3 bullets and a screenshot. What do you do?
Fill in brief template, highlight missing information for client to input
A client requests a photoshoot – what is immediate internal next step?
Email the production team with all brief details
What are the only acceptable options for deliverable data job categorization?
Master + Version
When do you need to use CreativeX?
For any paid assets, except Pinterest and HTML5
Your client asks to cancel a project midway through. What do you do?
Understand reason for cancellation then review the project burn to advise client on costs to date for billing
What are the 3 items that Mindshare need to give you to traffic any paid asset?
Assigned campaign ID#, naming conventions, trafficking sheet
What piece of information does a client need to share when briefing a photoshoot?
Adpro#
What is the difference between a purchase and a deliverable in OMG?
Deliverable is for agency fees, purchases are for OOP costs
A creative resource assigned to your project is suddenly OOO and the asset needs to be delivered EOD. What do you do?
Review the resourcing board and then ping the resourcing Teams chat with a proposed solution
Your client is unhappy with the final creative. What do you do?
Ask for feedback on what they didn’t like to then inform a solve that you share with Jordan / Jackie for alignment
Your client sends you an urgent ad hoc request with 24 hour turnaround time. What do you say?
UStudio cannot guarantee 24 hour turnarounds, but we can share a realistic, expedited timeline once costs are approved via email.
Client brief indicates the outputs must be optimized for 3 audiences, with no insights provided. What do you do?
Scope strategy for upfront insights to inform creative development
What is the mandatory line item inclusion for an FTE e2e time tracking deliverable?
GMAL asset rate
Name the 5 resources you need to produce a new video from scratch:
Senior Art Director, Creative Director, Designer, Video Editor, Copywriter
Your client is asking if something is within scope live on a call. You’re not sure of the answer. What do you say?
We will review the SOW and circle back