Banking Basics
Credit & Loans
Fees
Sales & Referrals
100

What is the number that identifies a financial institution for electronic payments? 

Routing number

100

This three-digit number helps lenders assess a borrowers credit risk,

Credit score

100

Overdraft fee

$28 per item

100

This type of question uncovers what a customer actually needs.. 

Discovery question

200

This document summarizes deposits, withdrawals, and balances in an account. 

Bank statement

200

A loan secured by a home is called this..

Mortgage 

200

Fresh Start Basic (without direct deposit)

$9.95

200
When you connect a customer with another specialist, this is called a.. 

Referral 

300

What does ATM stand for?

Automatic Teller Machine

300

The percentage charged for borrowing money is known as this..

interest rate 

300

3rd Party check cashing (non member) 

$5

300

A customers financial goals can help you identify this..

The right product/solution

400

What does APR stand for?

Annual Percentage Rate 

400

Using a smaller portion of available revolving credit can help this factor..

credit utilization 

400

Check stop payment through online banking

$15

400

A customers financial goals can help you identify this...

The right product/solution 

500

What is Reg CC primarily concerned with...

Funds availability and check-hold requirements

500

A loan with regular payments over a set period is commonly called this...

Installment loan

500

Bank to Bank wire

$15

500

A customer has excess cash sitting in a checking account. One thing you could discuss is...

Savings/investment options