WebCSR
Where do you find the SSN?
Customer Information
What color is my hair?
Red
What is the Best CHC for incoming calls?
Handle Inbound calls CHC
What is the alternative to a 3 way Call?
Statements
What is amount of tenure is considered a BEPN?
60 days!
How many External links are you able to have?
4
Where is my family from?
South Africa
What CHC would you use for an Abusive Caller!
Handle Abusive Caller
Where do you find the best phone number to reach the Bank at?
Lyons reg/ Notes
Is it a bepn if it does not pass the risk indicator?
No
What is the max amount of account owners a HYSA can have?
2
Where am I from?
Illinois
What does a YFRD Restrict?
Debits
Does Sutton Back do 3 Way Calls?
NO
Can we send a check to an address that is not in webCSR?
Yes if we can verify it in LexisNexis.
How do you put an ACH in suspect?
ACH fraud Review
How many Tattoos do I have?
1
What restriction do we place on an account that we are monitoring and for how long?
M-Stat 60 days!
What information do you need to verify with the Bank?
Name, SSN, Addr, Acct Number, Acct tenure
What do we do if the phone on file is not a BEPN?
Intellicheck, AOI, NOTARY CAM
What are the steps for an account closure?
Add F stat, Dummy SSN, Change 1099 to exempt, Block OOBA
How do you spell my last name?
Liebenberg
Where do you find Verify External links section in CHC?
Actimize CHC, or any ISP CHC!
What are the 4 things you need to advise before a customer sends in statements?
PDF format, All Pages, No alterations, Most recent statement.
If customers has Multiple SSNs Linked, what do we do?
Request an AOI or Notary cam be completed!