Show:
Membership Rewards
Intro to Travel
Air, Hotel, & Car
UCID
Cards Types / Groups
Other
100
What is Membership Rewards?
We should all know. :)
100
What is a Five-Star hotel Considered as?
Luxury
100
What does UCID stand for?
Universal Customer Identification
100
Name 4 of the 5 card Groups.
-Consumer -Open -Corporate -Partner Bank -Gift Cards/Debit Cards
100
What does GDS stand for?
Global Distrabution System
200
What are the 4 ways to spend MR Points?
Travel Card members can redeem MR points for airline, hotel, car, and rail bookings. They can also use Pay with Points or Points Transfer for there bookings, which will be covered in a later lesson. Shopping Card members can redeem MR points for spending on gift cards, electronics, home appliances, and fashion and accessories. Dining and Entertainment Card members can redeem MR points for dining, movies, family entertainment, and concerts Other Ways Card members can redeem MR points for online shopping at ShopAmex and Amazon.com. ShopAmex is an online shopping experience that offers over one million products from well-known merchants. They can also redeem points for everyday charges and special offers from American Express partners on the Membership Rewards website
200
What are the 3 most common hotel rate types?
Standard, Senior, & All-Inclusive
200
What does PSK stand for?
Personal Security Key
200
Name 3 Card Families
-Charge Cards -Credit Cards -Co-Branded
200
Name two Ticketless Carriers.
Air Tran & Spirit
300
Name 3 benefits from each MR tier.
MR Express: -One MR point for almost every dollar amount -No expiration for points -Pay with Points (PWP) -Earn double MR on most bookings on amextravel.com -3x points on Merchants at Earn Website -Point purchasing (buy points) -Points Advance, borrow points for early redemption -Car rental certificates -No point earning caps -Lower Redemption Rate than MR or MR First MR: All MR First benefits plus: -Air/hotel point transfers -Flight Finder -All Travel Certificates & Hotel Gift Cards MR First: All MR First and MR benefits plus: -20% PWP rebate on amextravel.com -4x Points on Merchants at Earn Website -A dedicated toll-free number -Book Travel Online -High-end lodging partners and specialty airline/first class tickets
300
When booking and international car reservation, what two car options should you offer to the customer?
Air Conditioning & Automatic Transmission
300
What is the CID?
4 digit code on the front of the card to the top right of the account number
300
List 2 Cards in each Card Family
-Charge Cards -Centurion -Platinum -Gold -Green -Zync Cards -Credit Cards -Blue -Clear -Blue Sky -Co-Branded -Hilton Hhonors -Delta Skymiles -JetBlue -Starwood Preferred Guest -Costco True Earnings Card -Mercedes Benz
300
What are the 5 Amex Pillars?
1. I ADAPT SO MY CUSTOMER DOESN'T HAVE TO 2. I COMMUNICATE CLEARLY 3. I HAVE PASSION FOR THE TRAVEL EXPERIENCE 4. I UNDERSTAND THE ONLINE EXPERIENCE 5. I OWN IT
400
What are 3 Co-Branded Cards that do not earn Membership Rewards Points?
-Delta Sky Miles -Hilton HHoners -Starwood Preferred
400
What are the 3 prohibited practices when booking a flight?
Back-to-Back, Throwaway Tickets, & Hidden City
400
When is it OK not to use UCID?
Simple Calls (nothing involving points, card/booking info, new bookings, servicing existing bookings). Okay to proceed without UCID for general, non-cardmember specific questions.
400
What is the Annual fee for a Platinum Card
Annual Fee $450
400
When will you use Sabre and Apollo
Sabre: Air-Only Reservations Apollo: Package Reservations that include Air.
500
Name Two Cards from each MR Tier.
MR Express: Blue from AMEX, Optima Standard, Zync, Platinum Business, Blue for Business MR: Amex Green, Rewards plus Gold, Business Gold, Premier Rewards Gold, Platinum Business, Business Green MR First: Platinum, Centurion, Business Platinum, Business Centurion
500
What Airline pioneered the HUB and a Spoke system?
Delta Airlines
500
What are the Exceptions made for servicing under the Primary Option?
-Last 4 digits of the credit card number TWO of the following: -Address on Booking -Phone Number on Booking -Name of Passenger
500
How does Online Travel designate and route its calls by Card type?
Premium and Standard - American Express Travel Online will route calls based on Card types, Premium or Standard, to ensure appropriate level of service.
500
When doing an Auto Exchange in Sabre, after you sell in the flights what format will you enter to start the Auto Exchange process?
WFRSTR(2)+n(1.1)+NI