Show:
IDPs
Conversion Cards/5 Minute meetings
DTS
SPAH
Mystery *evil laugh*
100

What does IDP stand for?

Individual Develop Plan

100

Why are 5 Minute meeting important?

During 5 Minute meeting managers are setting the tone and expectations for the day, so a 5 minute meeting is the best way to set up associates for a  successful/ productive day!

100

What does DTS stand for?

Documentation & Termination System
100

What does SPAH Stand for?

Sales Per Associate Hour

100
Whats one new thing you learned today?

yasssss!

200

What is the purpose of completing IDPs?

Helping associates develop and grow into experts in role by identify and discussing their strengths and opportunities.

200

Whats the difference between Customer Activity Rate (aka Adjusted Conversion) and Raw Conversion?

Customer activity rate includes return transactions (positivity), where raw conversion only includes net positive transactions toward the percentage.   

200

What is DTS used for? 

Serves as an electronic record of conversations had with associates(neutral notes), a tool to help teams hold associates accountable for any violations to store policies(poor notes/UPN), and to record associates successes(positive notes)

200

What is a SPAH Bucket, where can you find this, and how do you know which number you use? 

SPAH Bucket tells you how much 1 associate hour is worth for that day based on your SPAH Plan. 

you can find this on powerBI under the People-Hours & Scheduling > Spah Calendar Tab located on bottom of the page.

SPAH Bucket will be based off of day of the week, and SPAH Plan for the day.  

200

Challenge Card: Someone from your team must sing a song for 30 seconds

wow you sounds amazing!

300

What are the 4 leadership standards used on the associate IDP?

Show Up, Team Up, Aim High, and Get It Done.

300

How many times should managers ideally be following up with associates in regards to selling goals?

As a floor supervisor we should be ideally following up with all associates hourly (if times allows). This will ensure we can give feedback in the moment/coach if associates aren't meeting store expectations, or celebrate wins for associates who are reaching their goals. 
300
What does IMPACT stand for, and when should we be using this?

Inquire before acting

Measure understanding 

Privacy 

Acknowledgment

Consistency 

Timeliness

300

How do you calculate your Max Hour Cut and Max hour Gains for a day? 

Max Hours Gain: Initial Brand Rep Budget for that day

Max Hour Cut: 15% of Brand Rep Budget for that day (BR Budget x 15%)

300

Whats something that you will be implementing back at your store/ sharing with your team? 

YAY!

400

Not including "Shift 1", what are the 3 other levels associates can be classified as on an IDP?

New in role, Growing in role, and Expert in role. 

400

What are 2 ways stores can drive an increase in conversion/ Customer activity rates?

Giving impactful 5MMs, strategic zoning, and sharing stores active promotions.

Setting selling goals for associates

Following up with associates during the day to track their progress as well as giving feedback in the moment!

400
You overhear 2 Brand Reps  on the sales floor sharing private information about another associate at the store. What do you do? What documentation type should be submitted ?

Notify your SM and/or AM. Poor note for first time offenses. Have coaching conversation regarding appropriate workplace behavior. 

400
If you are OVER scheduled 7 hours on the day, and your SPAH bucket for that day is 720, how much addition money would you have to "make" to end even? 

7 hours X $720($ per associate hour)= $5,040

400

Challenge Card: Lets get jiggy with it, 2 members from your team must dance for 30 seconds!

Round of applause! Killer moves!