I am amazing
Reputation.com has how many survey templates?
6 (Prospect, Welcome, Move-in, Service, Pre-renewal, Move-out)
A lost package should receive alarm (Y or N)
Yes
Social media that we are paying close attention to moving forward
A MTM fee is waived if a resident is transfer and the unit is not available for up to 30-days (y or N)
Y
When adding in a replacement or new fob what code would you use, and why?
Misc. income, additional income from prop not from rent or scheduled charges.
The word(s) we avoid when speaking to a resident about an issue
"policy" "they" "corporate"
The EOD Keytrack email goes to?
CM and opscheck@amli.com
Number of follow ups per AMLI Standard and they must be what?
3 quality
Document to be sent when there is a roommate change? You must get this signed before completeing anything
Roommate addendum
We hold items for how many days until we dispose.
30-days
COS Stands for?
Circle of Service
Campus can be used interchangeably with muti-site (Y or N)
No
Renewal offers expire on what day
Guarantor will not be permitted if the applicant has...
1. Negative credit history
2. Unacceptable rental history
4 titles that can approve your files. List in order from first contact to last.
1. LM
2. ACM
3. CM
4. AVP
A resident event release form should be given when?
An off-site resident event or function takes place
3 E's (AMLI's operational philosophy)
Expectations, execute, evaluate
Referrals can be paid out when?
Once the new lease has been approved
Number of hours we will hold an applicant without proper income documents?
48 hours
Our team completes lock outs (Y or N)
+ BONUS question for 200 more points
Y, $150
A CM can approve a WOW credit of how much without AVP approval
$499.00
7 core competencies (what is missing)
1. Mechandising
2. Customer service
3. Financial MGMT
4 Operations
5. Selecting, hiring, ... right people
6. Marketing
7. ?
7. Revenue MGMT
Checkpoint ID is used how many times during the leasing process and at what points?
1. Tour
2. Screening verification
3. Move-in
If an applicant cancels a move-in on an apartment that is on RURR who is responsible for payment of lost days? (unit off market for 14 days or more)
Community (rent responsibility for the former resident should conclude the day before the applicant was set to move-in)
Given the names of these vendors:
1. Fob/Brivo system
2. Elevator
3. Fire protection
1. Region 6
2. Otis
3. Infinity fire protection